Manager, Relationship Managers (EMEA)

Intercom; Dublin; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and equity

Unlimited access to best-in-class AI tools

Flexible paid time off

Comprehensive health and dental insurance

Job summary

Intercom is seeking a Sales Manager in Dublin to lead and develop an AI-fluent Relationship Manager team. The role involves hiring, coaching, and managing revenue while ensuring high standards of performance in a dynamic environment.

Ideal candidates should have over 5 years of sales management experience and a strong background in SaaS or AI solutions. The position offers competitive salary and diverse benefits including flexible paid time off and health insurance.

Qualifications

• 5+ years Sales Management experience.
• Experience selling SaaS or AI solutions in a quota-carrying environment.
• Strong coaching and talent development skills.

Responsibilities

• Lead and develop a Relationship Manager team.
• Own team’s revenue number and ensure consistent CRM hygiene.
• Coach reps to sell outcomes and value related to AI.

Skills

Sales Management

Coaching

SaaS Sales Experience

Revenue Management

Technical Selling

Forecasting

Job description

Fin is an AI customer agent company focused on delivering high‑performance AI‑powered support solutions across the customer journey.

What will I be doing?

Lead and develop an AI‑fluent Relationship Manager team.

• Hire, onboard, and coach Relationship Managers for the EMEA region.
• Develop and coach Relationship Managers to lead multi‑threaded, value‑based conversations across mid‑market accounts, with a focus on driving expansion, renewals, and long‑term customer growth.
• Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve.
• Inspire high standards of performance, accountability, and customer focus.

Own the business and deliver results

• Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation.
• Establish strong forecasting discipline, deal inspection, and operational rigor at scale.
• Ensure consistent CRM hygiene and adherence to sales process and methodology.
• Balance near‑term execution with long‑term team development and business health.
• Lead multi‑threaded expansion strategies across accounts.

Enable modern, value‑based and technical selling

• Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin.
• Build business cases for AI adoption tied to efficiency, cost savings, and growth.
• Partner with Enablement and Product to translate evolving AI capabilities into clear customer‑facing narratives.
• Raise the bar on technical credibility and commercial rigor across the team.
• Identify and unlock cross‑sell and expansion opportunities.
• Drive larger, strategic renewals and upsell motions.

Partner cross‑functionally and shape the org

• Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI‑driven GTM changes.
• Surface customer insights related to AI adoption, objections, and success patterns.
• Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves.
• Navigate complex buying groups and stakeholder alignment.

What skills do I need?

Required

• 5+ years Sales Management experience.
• Experience selling SaaS or AI solutions in a quota‑carrying environment.
• Experience managing and developing revenue‑owning individual contributors.
• Strong coaching and talent development skills, particularly with experience managing mid‑market or commercial account executives / relationship managers.
• Demonstrated ability to forecast, inspect deals, and operate with rigor at scale.
• Comfort leading teams through change in a fast‑moving environment.

Nice to have

• Working proficiency in German or French language.
• Exposure to selling technical or AI‑enabled products.
• Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message).
• Experience helping customers adopt new technology.
• Enjoy building and scaling teams while maintaining high standards.
• Are excited about AI and motivated to help others understand its real‑world value.
• Balance empathy with accountability and operational discipline.
• Translate complexity into clarity for customers and internal partners.
• Like partnering cross‑functionally to improve how the business sells and serves customers.

Benefits

• Competitive salary and equity in a fast‑growing startup.
• Weekly lunch service, snack foods, and a fully stocked kitchen.
• Unlimited access to Claude Code and best‑in‑class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave and 6 weeks paternity leave for fathers.
• Cycle‑to‑Work Scheme with secure bike storage.
• MacBooks are the standard, with Windows available for certain roles when needed.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.