Relationship Manager, Scale

Startupplay; Dublin; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and equity

Free weekday lunches

Pension scheme with matching

Comprehensive health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

Standard MacBooks or Windows when needed

Job summary

Intercom is seeking a Scale Relationship Manager in Dublin, Ireland to lead customer growth and retention efforts. The role demands building relationships with significant business clients, understanding their needs, and developing solutions to drive sales. Candidates should have a solid track record in SaaS sales, account management, and exceptional communication skills. The company offers competitive salary, equity options, and hybrid work flexibility to foster collaboration and a positive working culture.

Qualifications

• 2+ years selling SaaS products, ideally 1+ years in closing role.
• Ability to manage a large book of business.
• Demonstrable history of leadership.

Responsibilities

• Build relationships with Fin's scaled business customers ensuring revenue growth.
• Understand customer business pains and provide solutions.
• Develop strategic territory plans for upselling and account growth.
• Forecast sales pipeline accurately.

Skills

SaaS product sales experience

Account management

Strong sales instincts

Exceptional communication skills

Problem-solving

Leadership

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performingAI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Are you ready to lead the charge in AI-driven customer service? As a Scale Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organisation, and the road ahead is going to be very exciting.

At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

• Build relationships with Fin's scaled business customers ensuring revenue growth and customer retention
• Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Track and report all key metrics related to customer growth, retention and Fin product usage growth

What skills do I need?

• 2+ years selling SaaS products, ideally 1+ years in closing role
• Ability to manage a large book of business; 190 accounts (retention, renewals, & account growth)
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communicator
• Comfortable and energised operating and problem-solving in a fast-moving organisation.
• Exhibits a growth mindset, intellectual curiosity, and ambition
• Ability to build and maintain deep client relationships across levels in complex organisations
• Demonstrable history of leadership, with both immediate and cross-functional teammates

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.