Manager, Account Executives (SMB)

United States Digital Space LLC; Dublin; Hybrid; EUR 120,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits

Job summary

Salesforce Fin is seeking a Commercial Sales Manager to lead a team of EMEA SB account executives and drive new business revenue for AI-powered customer service solutions. This high-impact, first-line leadership role focuses on accelerating logo and revenue growth across the region.

You will define territory strategy, develop playbooks, manage planning and cadence (QBRs, large deals), forecast with precision, and partner with EMEA leadership on events.

Qualifications

• 6+ years of technology sales experience
• 2+ years leading high-performing account teams
• 4+ years of closing experience (IC role)
• 2+ years of first-line management experience
• Proven track record with >$500k ARR opportunities
• Program management experience contributing to strategic programs
• Proven ability to scale revenue across EMEA
• Strong executive communication with C-level customers

Responsibilities

• Build and lead a team of EMEA SB account executives
• Coach and develop sales professionals to excel
• Own new business revenue within the EMEA commercial segment
• Define and execute new business strategy, developing playbooks and territory plans
• Manage planning, cadence, quarterly reviews, and forecasts
• Maintain revenue forecast accuracy within ±9%
• Collaborate with EMEA leadership on events and initiatives

Skills

Tech sales

Team leadership

Deal closing

First line management

ARR >$500k

Program management

EMEA revenue

Operational mindset

Executive presence

MEDDPICC

AI in CX

Vertical GTMs

Job description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated the company help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

The role will lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth.

Join Fin as a commercial sales manager and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, first-line leadership position, you’ll drive revenue growth across our commercial segment ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity to help build the AI agent category and shape the future of customer service.

What will I be doing?

• Build and lead a team of EMEA SB account executives
• Lead, coach and develop sales professionals ensuring excellence in standards.
• Responsible for new business revenue within our EMEA commercial segment.
• Define and execute the new business strategy, developing playbooks and territory plans that drive new business revenue.
• Manage planning and team organisational structure and operating cadence (QBR's / large deal reviews and weekly forecasting).
• Drive accuracy and accountability forecasting revenue within +-9%
• Partner with EMEA leadership on company-wide events and initiatives.

What skills do I need?

• 6+ years of experience in technology sales, with 2+ years leading high performing account management teams.
• 4+ years of closing experience in IC capacity
• 2+ years of first line management experience.
• Deep execution experience, ideally running multifaceted opportunities in excess of $500k ARR.
• Program management experience, proven ability to contribute to strategic programs that add shareholder value.
• Proven track record of building and scaling revenue across EMEA.
• Strong operational mindset skilled at building scalable processes and driving efficiency
• Executive presence and communication skills suitable for engaging with C-level customers & internal executives
• Familiarity with Command of the Message and MEDDPICC (or similar)
• Passion for AI and its transformative potential in customer service
• Experience in a verticalized sales GTMs and outcome based pricing (preferable)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through ourcore values.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.