Maje, Concession Manager, Full Time, Permanent

Brownthomasarnottscareers; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Brown Thomas Arnotts is seeking a Store Manager to lead a high-performing team and uphold the premium brand at the point of sale in Dublin. You will drive sales, coach staff, and oversee daily operations in a fast-paced luxury retail environment.

The role covers stock management, HR responsibilities, merchandising, and customer experience, with a focus on delivering exceptional service and meeting business objectives.

Qualifications

• Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.
• Strong commercial mindset focused on driving sales, customer loyalty and business performance.
• Passion for delivering an exceptional client experience and upholding a premium brand image.
• Solid operational and organizational skills, ensuring excellence in store management, merchandising, and stock control.
• HR management experience, including recruitment, scheduling, performance management, and compliance.
• Results-oriented, proactive, and able to thrive in a fast-paced retail environment.

Responsibilities

• Boost turnover by identifying customer needs, advising on product ranges, handling transactions, and developing loyalty.
• Contribute to cross-channel development by greeting customers and generating additional sales.
• Monitor sales indicators and lead daily business launches for the team.
• Convey and guarantee the high-end image of the brand at the point of sale.

Skills

Leadership

Commercial mindset

Customer experience

Store management

HR management

Team motivation

Job description

GET TO KNOW US

Since its creation in Paris in 1998, Maje has been able to build its own style and drawn a subtle line between modernity and quirkiness, by focusing on key pieces and sharp details. The Maje spirit is a very feminine silhouette, at once sober, glamorous and bold. The brand is successfully pursuing its international development and has 600 points of sale and close to 1,700 talented employees in 50 countries.

In 2025, Maje achieved a turnover of more than 467 million euros. In recent years, the house has been approaching the digital transition with great ambition and accelerating its engagement towards sustainability. Inclusion and diversity are also at the heart of our preoccupations because we are convinced that innovation and creativity are born from a diversity of opinions and profiles. Because we want to offer to our employees and candidates an inclusive environment in which everyone has a place, regardless of their origin, background, and preferences, ...

It's your turn to enrich our history! Dare to be adventurous and to take up a new challenge, come and express your talents within the Maje Family!

KNOW THE ROLE

The Store Manager shall report directly to the Area Manager.

Key Responsibilities:

Sales:

• Boost turnover:identifyand address customer needs, advise customers onappropriate productranges and collections, handle transactions and develop customer loyalty
• Contribute to cross-channel development: greet customers, generateadditionalsales
• Monitor the sales indicators of his/her team and perform daily business launches
• Convey and guarantee the high-end image of the brand at the point of sale

Leadership:

• Pass on knowledge andknow-howto his/her teamby means ofinformation meetings and training actions
• Motivate and stimulate his/her team based on common goals for commercial development
• Practical skills and leadership skills: apply and ensure compliance with internal procedures and defined action plans
• Coordinate andmonitorthe activities of employees
• Delegate activities inan appropriate mannerand follow up andmonitortheir execution

Management:

• He/sheparticipatesin and oversees all “non-sales” activities related to theorganisationand operation of the point of sale
• Point of sale management and merchandising
• Maintain a clean and attractive point of sale
• Implement merchandising guidelines and sales actions according to instructions

Stock management:

• Receive and check receipt of deliveries
• Store and supervise storage of products on the shop floor and in the stockroom
• Scan items and check scanning and general compliance with the security instructions
• Monitor and have staffmonitorthe merchandise to prevent theft
• Organisestock-takes
• Monitor stock levels and replenishment and the shrinkage rate

HR and staff management:

• Head up the recruitment of staff for his/her team
• Draw up employment contracts and follow up requests for contracts and amendments
• Collect andforwardthe information needed to pay the team
• Ensure compliance withlabourlaw at the point of sale (follow-up of contracts and amendments, working hours, safety, displays, staff register, etc.)
• Draw up teamrotasand manage working hours
• Identify and manage internal conflicts with the help of the Area Manager

Administrativeorganisation:

• Check the cash registers and the safe (float, cheques, issue of credit notes, etc.)
• Handle the bank deposits
• Assign keys and ensure point-of-sale security measures

KNOW WHAT WE'RE LOOKING FOR

• Proven leadership skills with the ability to motivate, coach, and develop high-performing teams
• Strong commercial mindset focused on driving sales, customer loyalty, and business performance
• Passion for delivering an exceptional client experience and upholding a premium brand image
• Solid operational and organizational skills, ensuring excellence in store management, merchandising,and stock control
• HR management experience, including recruitment, scheduling, performance management, and compliance
• Results-oriented, proactive, and able to thrive in a fast-paced retail environment

KNOW HOW WE WORK

Experience is our business:

Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops:

We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators:

Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer’s lives better.

We Care for Our People:

We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.