Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Dundalk; Remote; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Travel-related perks

Flexible schedule

Training provided

Job summary

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to assist clients in planning and managing exceptional travel experiences. This fully remote role emphasizes high-quality service, personalized support, and seamless coordination before, during, and after trips.

You will collaborate with clients to understand their needs, ensure professional handling, and deliver memorable journeys from the comfort of your home.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in travel, hospitality, or related field preferred.
• Ability to work independently in a remote environment.
• Highly organized with strong attention to detail.
• Comfortable using digital tools and booking platforms.

Responsibilities

• Provide responsive support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itineraries.
• Communicate travel details, documentation, and guidelines.
• Monitor bookings and follow up for client satisfaction.
• Resolve questions with a solutions-focused mindset.
• Maintain records and update internal systems.

Skills

Strong communication

Customer service experience

Remote work ability

Detail-oriented

Travel industry knowledge

Tools

Booking platforms

CRM systems

Email & chat tools

Job description

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.