Luxury Retail Sales Associate | Brand Ambassador

Tapestry, Inc.; Kildare; On-site; EUR 28,000 - 30,000; Full time

Benefits offered by this job

Inclusive environment

Internal mobility & career progression

1 paid volunteering day per year

Ambassador Programme

Regular social events

Equity Inclusion & Diversity Initiives

Employee discount

Incentive programme

Job summary

Coach is seeking a Sales Associate to join our luxury retail team in Ireland. You will deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations, blending luxury service with omni‑channel selling and teamwork.

The role emphasizes customer focus, strong English, and flexibility to work evenings, weekends, and peak periods. Training and advancement opportunities are offered within the Coach brand network.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

English proficiency

Fashion knowledge

POS operation

Mobile POS

Clienteling tools

Social selling platforms

Tools

POS operation

Mobile POS

Clienteling tools

Job description

Coach is seeking a Sales Associate to join our luxury retail team in Ireland. You will deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations, blending luxury service with omni‑channel selling and teamwork.

The role emphasizes customer focus, strong English, and flexibility to work evenings, weekends, and peak periods. Training and advancement opportunities are offered within the Coach brand network.