Lounge Host - Premium Airport Lounges

Excel Aviation Ltd; Leinster; On-site; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Full training provided

Career development opportunities

Employee uniform provided

Supportive team environment

Job summary

Excel Aviation is recruiting a Lounge Host for a premium airport lounge environment at Dublin Airport. You will deliver outstanding customer service, maintain high presentation standards, and support food and beverage operations throughout the day.

The role requires flexibility for shift work, strong communication, and the ability to obtain an airport security pass. Competitive pay is €15.50 per hour, with full training provided.

Qualifications

• Previous customer-facing or hospitality experience.
• Strong communication and interpersonal skills.
• Positive, professional, and team-oriented attitude.

Responsibilities

• Deliver a warm, professional welcome to lounge guests.
• Maintain a high standard of appearance and professionalism.
• Prepare dining, buffet, and bar areas before service begins.
• Monitor stock levels and replenish supplies as required; assist with basic food preparation.
• Maintain cleanliness and presentation standards across all lounge areas during service.
• Follow food safety, health and safety procedures and airport security requirements.

Skills

Customer service

Communication

Attention to detail

Teamwork

Flexible scheduling

Hospitality experience

Airport pass eligibility

Job description

Lounge Host - Premium Airport Lounges

Location: Dublin Airport
Salary: €15.50 per hour
Job Type: Full-Time / Shift Work
Recruitment Partner: Excel Aviation

About the Role

Excel Aviation is recruiting a Lounge Host on behalf of one of our aviation clients based at Dublin Airport. This is an excellent opportunity for an enthusiastic and customer-focused individual to join a premium airport lounge environment, providing exceptional hospitality and ensuring guests enjoy a first-class experience.

As a Lounge Host, you will be responsible for delivering outstanding customer service, maintaining high presentation standards, supporting food and beverage operations, and ensuring the lounge remains clean, welcoming, and fully stocked throughout the day.

Key Responsibilities

Guest Service

• Deliver a warm, professional, and friendly welcome to all lounge guests.
• Provide excellent customer service and assist guests with any requests.
• Build rapport with customers and create a positive lounge experience.
• Respond professionally to customer feedback and elevate issues when required.
• Maintain a high standard of appearance and professionalism at all times.

Lounge Preparation

• Prepare dining, buffet, and bar areas before service begins.
• Ensure food and beverage displays are presented to company standards.
• Set up coffee machines, crockery, glassware, condiments, and service stations.
• Monitor stock levels and replenish supplies as required.
• Assist with basic food preparation, including fruit platters, cheese boards, and buffet presentation.

During Service

• Maintain cleanliness and presentation standards across all lounge areas.
• Ensure buffet and beverage stations remain fully stocked throughout service.
• Clear tables promptly and efficiently.
• Support guests with food and beverage enquiries.
• Work closely with lounge colleagues and kitchen staff to ensure seamless service.

Cleaning & Closing Duties

• Carry out daily cleaning duties across dining, seating, bar, and service areas.
• Clean and maintain coffee machines and food service equipment.
• Vacuum carpets, sweep and mop floors, and empty waste bins.
• Ensure all cleaning and health & safety documentation is completed accurately.
• Report any maintenance concerns, incidents, or hazards to management.

Compliance & Safety

• Follow all food safety, health & safety, and hygiene procedures.
• Adhere to airport security regulations and operational requirements.
• Attend all required training sessions and team meetings.
• Wear the company uniform and maintain professional grooming standards.
• Follow company policies and shift schedules at all times.

What We're Looking For

Essential Requirements

• Previous customer-facing or hospitality experience.
• Strong communication and interpersonal skills.
• Excellent attention to detail.
• Positive, professional, and team-oriented attitude.
• Ability to work in a fast-paced environment.
• Flexible approach to shift work, including early mornings, evenings, weekends, and public holidays.
• Ability to work independently and as part of a team.
• Eligibility to work in Ireland.
• Ability to obtain and maintain an airport security pass.

Desirable

• Previous airport lounge, hotel, restaurant, café, or premium hospitality experience.
• Food service or bar service experience.
• Experience working within aviation or airport environments.

Challenges of the Role

• Working in a busy, fast-paced hospitality environment.
• Managing guest expectations while maintaining premium service standards.
• Responding to changing operational demands during peak travel periods.
• Adhering to strict airport security and safety requirements.

What We Offer

• Competitive pay of €15.50 per hour
• Opportunity to work in a premium airport lounge environment.
• Full training provided.
• Career development opportunities within the aviation and hospitality sectors.
• Supportive team environment.
• Employee uniform provided.