Line Manager - South Dublin

Tesco Hungary; South Dublin; On-site; EUR 40,000 - 50,000; Full time

Job summary

A leading grocery retailer is seeking a Line Manager in South Dublin to support and lead a department, ensuring excellent customer service. Responsibilities include managing team training, stock control, and fostering communication. Ideal candidates will have a passion for service and previous retail experience. Join a company that values diversity and supports professional growth.

Qualifications

• Passion for delivering excellent customer and colleague service.
• Ability to work effectively in a fast-paced environment.
• Previous retail experience in a similar role is preferred.

Responsibilities

• Create an inspiring and welcoming environment for colleagues and customers.
• Coach and manage colleagues to meet daily priorities and customer needs.
• Manage stock control and operations to prevent queues.

Skills

Customer service

Adaptability

Fast-paced delivery

Influencing

Retail experience

Job description

Tesco is a values-led business committed to building a better Tesco and supporting our colleagues in Serving Ireland’s Shoppers a Little Better Every Day. We aim to create an emotional connection with our customers and colleagues, making their lives more manageable and enjoyable. Tesco Ireland is dedicated to developing individual talents and supporting professional growth as a dynamic business that values strong leadership and entrepreneurial spirit.

The Role

We are seeking a Line Manager who will support and lead a department and team to deliver the best shopping experience for our customers. Reporting to the Deputy Manager, this role ensures we serve Ireland’s shoppers a little better every day.

• Create an inspiring and welcoming environment for colleagues and customers
• Be responsible for the store when the Store Manager/Deputy Manager are absent
• Ensure team members are fully trained and validated in their roles
• Foster two-way communication and a culture of trust
• Coach and manage colleagues to meet daily priorities and customer needs
• Review reports and systems to implement improvements for customers and colleagues
• Promote a culture of zero food waste, managing date codes and food safety
• Recruit passionate colleagues who prioritize customer service
• Understand and deliver cleaning standards through leadership by example
• Manage stock control, warehouse layout, and routines for first-time accuracy
• Address pricing issues, overcharges, refunds, and labeling routines to ensure correct charges
• Manage front-end operations to prevent queues
• Recognize and give feedback on excellent service and address poor service

Key Skills and Experience

Candidates should demonstrate:

• A passion for delivering excellent service for customers and colleagues
• Adaptability and agility in thinking
• Ability to deliver objectives in a fast-paced environment
• Being the go-to person for department queries
• Influencing at senior levels
• Previous retail experience in a similar role (preferred)

Our Vision and Values

Our vision is to become every customer’s favourite way to shop, at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day,” acting responsibly and sustainably across all stakeholders. We support community initiatives like the Tesco Community Fund, Children’s Health Foundation, FoodCloud, and the Stronger Starts programme, impacting thousands of community groups and individuals.

With over 163 stores across Ireland and more than 13,000 employees, Tesco supports around 45,000 jobs and partners with over 500 Irish suppliers, including many small and medium enterprises. We are the largest buyer of Irish food and drink globally, purchasing €1.6 billion annually, supporting Irish farmers and producers.

We foster an inclusive culture where everyone feels valued and able to be themselves. We celebrate diversity and are committed to flexible working arrangements to support our colleagues through different life stages and circumstances. For accessibility support details, please visit http://roi.tesco-careers.com/accessibility/.