Line Manager - Newcastle West

Tesco Ireland; The Municipal District of Newcastle West; On-site; EUR 35,000 - 50,000; Full time

Job summary

Tesco Ireland is seeking a Line Manager to lead a department and enhance customer shopping experiences. The role involves managing a team, driving customer service, and ensuring operational excellence. Candidates should have previous retail experience and a passion for excellent customer interactions.

Qualifications

• Previous retail experience in a similar role preferred.
• Ability to meet objectives in a fast-paced environment.
• Passion for delivering excellent customer and colleague experiences.

Responsibilities

• Create an inspiring and welcoming environment for colleagues and customers.
• Lead department and coach colleagues to meet daily priorities.
• Manage stock control and ensure efficiency.

Skills

Customer Service

Adaptability

Leadership

Job description

Tesco is a values-led business committed to building a better Tesco and supporting our colleagues in Serving Ireland’s Shoppers a Little Better Every Day. We aim to create an emotional connection with our customers and colleagues, making their lives more manageable and enjoyable. Tesco Ireland is dedicated to developing individual talents and supporting professional growth in a dynamic environment that values strong leadership and entrepreneurial spirit.

The Role

We are seeking a Line Manager who will support and lead a department and team to deliver excellent shopping experiences for our customers. Reporting to the Deputy Manager, this role will ensure we serve Ireland’s shoppers a little better each day.

• Create an inspiring and welcoming environment for colleagues and customers
• Take responsibility for the store in the absence of the Store Manager/Deputy Manager
• Ensure team members are fully trained and validated in their roles
• Foster two-way communication and a culture of trust
• Coach and manage colleagues to meet daily priorities and deliver excellent customer service
• Review reports and systems to identify improvements for customers and colleagues
• Drive a culture of zero food waste by managing date codes and food safety
• Recruit passionate colleagues committed to customer service
• Understand and deliver cleaning standards through leading by example
• Manage stock control, warehouse layout, and routines to ensure efficiency
• Address pricing errors, refunds, and label routines to ensure accurate charges
• Manage front-end operations to minimize customer queuing
• Recognize and give feedback on colleagues’ service performance

Candidates for the 'Line Manager' role should demonstrate:

• Passion for delivering excellent customer and colleague experiences
• Adaptability and agility in thinking
• Ability to meet objectives in a fast-paced environment
• Being the go-to person for departmental queries
• Influencing and shaping at senior levels
• Previous retail experience in a similar role (preferred)

Our vision is to become every customer’s favorite way to shop, whether at home or on the move. Our core purpose is “Serving our customers, communities, and planet a little better every day”. We act responsibly and sustainably, supporting community initiatives and partnerships, and have made significant contributions to social causes across Ireland.

With over 163 stores and 13,000 employees, Tesco Ireland supports nearly 45,000 jobs and partners with over 500 Irish suppliers, including many small and medium enterprises. We are proud to be the largest buyer of Irish food and drink globally, supporting Irish farmers and producers.

At Tesco, inclusivity and diversity are core values. We foster a culture where everyone feels free to be themselves and are committed to supporting flexible working arrangements. For more information on accessibility support, visit http://roi.tesco-careers.com/accessibility/.