Level 2 IT Support Engineer contract

E-Frontiers; Carlow; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading IT services provider is seeking a Level 2 or Level 3 IT Support Engineer based in Carlow. The role involves providing remote and on-site support, troubleshooting technical issues, and working with Microsoft 365 and Windows Server. Ideal candidates will have at least 2-3 years of experience in IT support and confidence in a multi-client environment. This contract position offers the opportunity for immediate start and potential for future work.

Qualifications

• Minimum 2-3 years' experience in a Level 2 or Level 3 IT support role.
• Strong technical skills and independence in dealing with end users.
• Must be based in Ireland or able to work Irish business hours.

Responsibilities

• Provide remote and on-site support to SME clients in line with SLAs.
• Troubleshoot and resolve Level 2/3 technical issues.
• Work with Microsoft 365, Windows Server, and common networking issues.
• Assist with project tasks, migrations, upgrades, and deployments.

Skills

Microsoft 365

Windows Server

Active Directory

DNS

DHCP

VPNs

Network firewalls

Troubleshooting

Communication skills

Time management

Tools

Autotask

Kaseya

Datto

Job description

My client is seeking a Level 2 or Level 3 IT Support Engineer on a contract basis to assist with escalated technical support and ongoing project work during a busy period. The engineer must be available for an immediate or near-immediate start, ideally with prior MSP experience and confidence working in a fast-paced, multi-client environment.
This is a hands-on role requiring strong technical skills, independence, and professionalism in dealing with end users and business clients.

Key Responsibilities

• Provide remote and on-site support to SME clients in line with SLAs
• Troubleshoot and resolve Level 2/3 technical issues
• Work with Microsoft 365, Windows Server, and common networking issues
• Assist with project tasks, migrations, upgrades, and deployments
• Accurately log work in Autotask PSA and communicate updates clearly
• Support or advise junior team members if needed

Essential Skills

• Minimum 2-3 years' experience in a Level 2 or Level 3 IT support role
• Strong Microsoft 365 and Windows Server experience
• Confident with Active Directory, DNS, DHCP, and VPNs
• Familiarity with firewalls and networking (Sophos, SonicWall, etc.)
• Experience with Autotask, Kaseya, Datto, or similar RMM/PSA tools
• Excellent troubleshooting, time management, and communication skills
• Must be based in Ireland or able to work Irish business hours

Nice to Have

• Previous experience in a Managed Services Provider (MSP) environment
• Project experience (e.g., O365 migrations, server upgrades)
• Azure or Microsoft certification
• Full driving licence and own transport (for on-site support)

Additional Notes

• Role is office based in Carlow office
• Ideal for someone who is between contracts or prefers short-term engagements
• May lead to extended work or future project collaboration