Lead SRE - Chase UK - Dublin

JPMorganChase; Dublin; On-site; EUR 90,000 - 150,000; Full time

Job summary

JPMorgan Chase in Ireland is seeking a Senior Site Reliability Engineer to own and drive reliability across the service portfolio, defining SLOs and building scalable tooling.

You will lead capacity planning, implement observability patterns, and mentor engineers, while collaborating with product and platform teams to embed reliability by design. Proficiency in Python/Go/Java and cloud platforms is required.

Qualifications

• Formal training or certification on software engineering concepts and advanced applied experience.
• Proven experience as a software engineer, including proficiency in Python, Go, or Java.
• Demonstrated experience operating and improving production systems in an SRE capacity.
• Strong distributed-systems debugging and troubleshooting skills across services, infrastructure, and delivery pipelines.
• Experience with Kubernetes and cloud computing services.
• Familiarity with observability toolchains (Grafana, Prometheus, Elasticsearch, Kibana, Jaeger).
• Proven ability to lead technically by setting direction and improving engineering standards.
• Strong communication skills to influence stakeholders and translate risk into priorities.

Responsibilities

• Own and drive continuous improvement of reliability, monitoring, and alerting across the service portfolio.
• Define and operationalise SLIs, SLOs, error budgets, user journeys, and reliability scorecards.
• Reduce operational toil by building automation, self-healing mechanisms, and scalable tooling.
• Lead performance engineering and capacity planning, including load testing strategy and bottleneck analysis.
• Establish resiliency patterns such as timeouts, retries, circuit breakers, rate limiting, and failover strategies.
• Set technical direction for observability, alerting, automation, and SRE practices.
• Provide hands-on implementation for high-impact work while growing team capability.
• Partner with product, engineering, and platform teams to align reliability with roadmaps.
• Mentor SREs with technical guidance and development support.
• Build practical AI capability within the team with guardrails and safe usage patterns.

Skills

Python

Go

Java

Kubernetes

Cloud computing

Observability tooling

Distributed systems

Communication skills

Education

Software engineering certification

Tools

Grafana

Prometheus

Elasticsearch

Kibana

Jaeger

Job description

Overview

At JPMorgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That’s why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We are building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.

Job Responsibilities

• Own and drive continuous improvement of reliability, monitoring, and alerting across the service portfolio.
• Define and operationalise service‑level indicators, service‑level objectives, error budgets, user journeys, and reliability scorecards.
• Reduce operational toil by building automation, self‑healing mechanisms, and scalable reliability tooling.
• Lead performance engineering and capacity planning, including load testing strategy, bottleneck analysis, and scaling plans.
• Establish resiliency patterns such as graceful degradation, timeouts, retries, circuit breakers, rate limiting, and failover strategies.
• Set technical direction and standards for observability, alerting, automation, and site reliability engineering practices.
• Provide hands‑on implementation for complex or high‑impact engineering work while delegating effectively to grow team capability.
• Partner across product, engineering, and platform teams to align reliability priorities with delivery roadmaps.
• Participate in feature planning and design reviews to ensure reliability values are built in from the start.
• Coach and mentor site reliability engineers by providing technical guidance, feedback, and support for development goals.
• Build practical AI capability within the team by encouraging effective practices, guardrails, validation, and safe usage patterns.

Required Qualifications

• Formal training or certification on software engineering concepts and advanced applied experience.
• Proven experience as a software engineer, including proficiency in at least one programming language such as Python, Go, or Java.
• Demonstrated experience operating and improving production systems in a site reliability engineering capacity.
• Strong distributed‑systems debugging and troubleshooting skills across services, infrastructure, and delivery pipelines.
• Experience with Kubernetes.
• Experience with cloud computing services.
• Familiarity with observability and reliability toolchains such as Grafana, Prometheus, Elasticsearch, Kibana, or Jaeger.
• Proven ability to lead technically by setting direction, making pragmatic trade‑offs, guiding designs, and improving engineering standards.
• Strong communication skills with the ability to influence stakeholders and translate operational risk into clear engineering priorities.
• Ability to use AI‑assisted engineering tools responsibly, including validating outputs, understanding failure modes, and adhering to secure handling practices.

Preferred Qualifications

• Experience with AWS.
• Prior experience leading a site reliability engineering team, or acting as a technical lead for platform or production engineering.
• Experience building internal platforms or tooling, including operators, controllers, automation frameworks, or reliability guardrails.
• Experience applying AI to operational workflows such as alert enrichment, incident summarisation, or anomaly triage using approved tools and patterns.

About the Team

Our professionals in Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we are setting our businesses, clients, customers and employees up for success.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. We pride ourselves on a first‑class business approach, building trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.