LAB IT Systems Analyst

PFH Talent Acquisition & Recruitment; Limerick; On-site; EUR 80,000 - 100,000; Full time

Job summary

A technology recruitment firm is seeking an experienced IT Lab Support Analyst for a 12-month onsite contract in Limerick. The role requires minimum 5 years experience, with proficiency in Windows OS, and knowledge of Active Directory and IT ticketing systems. The position involves supporting lab systems, managing ServiceNow requests, and performing audits. Benefits include paid holidays and opportunities for career progression.

Benefits

Paid Holidays

Medical Aid / Health Care

Pension Fund

Training

Career progression

Qualifications

• Minimum of 5 years of experience as an IT Lab Support Analyst.
• Proficient with Windows operating systems.
• Familiarity with software applications like Microsoft Office.
• Basic understanding of networking principles.
• Knowledge of Active Directory and IT ticketing systems.

Responsibilities

• Support operations/end user activities for Lab systems.
• Perform routine audit trail and access roster reviews.
• Manage ServiceNow requests and support end user activities.
• Monitor analytical PC backups and support vendor activities.
• Author IT-related procedures and work instructions.

Skills

IT Support

MS Office

ServiceNow

Audit Trails

Customer Service

Rosters

CAPAs

Job description

Overview

This role is for an experienced IT Lab Support Analyst with a minimum of 5 years of experience in a similar role. It is a 5-day onsite contract at the customer location in Raheen Business Park, Limerick.

Contract

We will offer a 12-month contract initially which can be extended annually.

Responsibilities

• Supporting operations/end user activities for Lab systems.
• Perform routine audit trail reviews and access roster reviews.
• Support end user activities and manage ServiceNow requests.
• Perform/monitor analytical PC backups.
• Support vendor activities.
• Author IT-related procedures and work instructions.
• Support investigations, CAPAs and Change Controls.
• Provide boots-on-the-floor Tier 1 vendor support.

Technical Skills

• Proficiency with Windows operating systems
• Familiarity with common software applications (e.g., Microsoft Office, email clients)
• Basic understanding of networking principles
• Knowledge of Active Directory
• Experience with IT ticketing systems

Soft Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to work independently and as part of a team
• Customer-focused attitude with a commitment to providing high-quality service
• Eagerness to learn and grow within the role

Skills

• IT Support
• MS Office
• ServiceNow
• Audit Trails
• Customer Service
• Rosters
• CAPAs

Benefits

• Paid Holidays
• Medical Aid / Health Care
• Pension Fund
• Training
• Career progression