Lab IT Desktop Support Engineer

Catalyx; Cork; On-site; EUR 45,000 - 65,000; Full time

Job summary

Catalyx in Cork is seeking an IT Helpdesk Specialist to support laboratory equipment and IT systems on site. The role focuses on GMP-compliant troubleshooting for lab environments, not a typical desktop support position.

You'll work with IT, Quality and Validation teams, manage access, assist in equipment qualification and document adherence to regulatory requirements.

Qualifications

• Strong understanding of laboratory systems and data integrity principles.
• Experience with system access management and audit trail reviews.
• Familiarity with laboratory workflows and equipment setup procedures.
• Exposure to equipment qualification processes (IQ/OQ/PQ).
• Ability to work independently and within a cross-functional team.

Responsibilities

• Provide first-line support for laboratory equipment issues and elevate to CSV/IT teams as necessary.
• Conduct periodic reviews of lab systems, including access control and audit trail checks.
• Manage user access requests for laboratory systems in compliance with internal procedures.
• Support commissioning and qualification activities for new lab equipment.
• Assist in the coordination of setup and deployment for newly acquired lab systems.
• Collaborate with internal teams including IT, Quality, and Validation to ensure GMP compliance.
• Support the transition of two internal resources moving into the new qualification group and assist with onboarding and training as needed.
• Maintain documentation and logs in line with regulatory requirements.

Skills

Troubleshooting

Lab IT systems

Access management

Audit trail reviews

GMP compliance

Cross-functional collaboration

Job description

Catalyx is seeking an IT Helpdesk Specialist to join our team and work on our customer site in Cork.

Who We Are

Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services RD, production, packaging, and delivery processes—globally with a sophisticated blend of products, technologies, and lifecycle services. The company was formed in 2022 after CXV Global (Crest Solutions, Xyntek, and VistaLink) and Panacea Technologies joined forces. For over three decades, Catalyx’s partnership-based culture has helped organizations in production-intense, highly regulated industries optimize their operational efficiency, performance, and safety. To learn more about the company's experience and comprehensive suite of capabilities and solutions, visit www.catalyx.ai.

The Role

The ideal candidate will have strong technical troubleshooting skills, experience working with lab-based IT systems, and a solid understanding of GMP compliance. This is not a typical desktop support role and requires experience supporting laboratory equipment and environments.

Responsibilities

• Provide first-line support for laboratory equipment issues and elevate to CSV/IT teams as necessary.
• Conduct periodic reviews of lab systems, including access control and audit trail checks.
• Manage user access requests for laboratory systems in compliance with internal procedures.
• Support commissioning and qualification activities for new lab equipment.
• Assist in the coordination of setup and deployment for newly acquired lab systems.
• Collaborate with internal teams including IT, Quality, and Validation to ensure GMP compliance.
• Support the transition of two internal resources moving into the new qualification group and assist with onboarding and training as needed.
• Maintain documentation and logs in line with regulatory requirements.

Equipment Supported

• Waters HPLC systems
• Agilent HPLC systems (including 9 instruments)
• Bioassay instrumentation
• Plate washers
• Teacans
• Equipment across bioassay, wet chemistry, and general laboratory environments

Requirements

• Strong understanding of laboratory systems and data integrity principles
• Experience with system access management and audit trail reviews
• Familiarity with laboratory workflows and equipment setup procedures
• Excellent troubleshooting and problem-solving skills
• Effective communicator with strong organisational abilities
• Ability to work independently and within a cross-functional team
• Exposure to equipment qualification processes (IQ/OQ/PQ)
• Understanding of clinical and commercial lab operations

Why Join Catalyx?

At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.

Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.

At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.