L3 Infrastructure Engineer

Ergo; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

A leading company in Dublin is seeking an L3 IT Engineer for a permanent role that involves supporting major Enterprise clients. The successful candidate will manage a deep technical stack including M365, VMware, and Azure, while enjoying benefits such as a competitive salary, educational assistance, and flexible work options.

Benefits

Pension

Educational Assistance through Ergo Academy

Health Insurance

Flexible work options

Qualifications

• Experience with M365 management, including Teams and Exchange.
• Good understanding of Windows Server configurations (2012/2016/2019).
• Knowledge of virtualisation technologies like VMware or Hyper-V.

Responsibilities

• Provide Level 3 IT support to local users.
• Install, configure and troubleshoot IT related software and hardware.
• Ensure adherence to SLA when managing customer tickets.

Skills

M365 Management

Mobile Device Management

Microsoft Active Directory

Windows 10 Management

Virtualisation

Education

Professional certifications

Job description

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Ergo are seeking an L3 IT Engineer for a permanent role in Dublin. As an L3 IT Engineer you will work with some of Ireland's top IT professionals supporting major Enterprise clients and well-known brands using a deep technical stack which includes M365, VMware, Azure and VDI solutions.

Working with an Azure Expert MSP renowned for our best-in-class Educational Assistance Program you will have ample opportunity to develop your skills and career at a 5-time winner of Microsoft Country Partner of the Year .

In addition to competitive salary this role includes the following:

• Pension
• Educational Assistance through Ergo Academy (cash bonus up to €1000 for exams passed)
• Health Insurance
• Flexible work options

What will you do…

• Provide Level 3 IT support to local users
• Installing, configuring and troubleshooting of IT related software and hardware.
• Perform routine day to day system security checks and backups and produce status reports.
• Work with other technical staff to ensure connectivity and compatibility between systems.
• Work with vendors/partners to resolve complex network problems.
• Provide extended on site support to varied customers, as and when required.
• Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.
• Ensure strict adherence to SLA when dealing with customer tickets/calls.
• Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions with a view to specialisation in one or more technologies.
• Record and maintain hardware and software inventories, site and/or server licensing and user access and security.
• Provide technical training to customers when a new user or systems is implemented and is requested.

Experience in some / all of the following is required…

• Management of M365(supporting Teams, Exchange, One Drive etc..)
• Management of MFA
• Supporting and setting up Mobile Devices(MDM)
• Good understanding and working knowledge of Microsoft Active Directory, Domain Controllers, group policies, DNS
• Good understanding of backup and restoration methods
• Windows 10 configuration, operation and management
• Windows Server 2012/2016/2019 administration and maintenance
• Virtualisation (VMWare or Hyper-V)
• Citrix Support or Administration
• Professional certifications an advantage