Junior Field Service Engineer

Fruition Group; Dublin; Hybrid; EUR 35,000 - 45,000; Full time

Job summary

A technology-driven organization based in Dublin is seeking a Junior Field Service Engineer. The role offers a blend of on-site and remote IT support, involving tasks such as troubleshooting hardware and managing systems like Microsoft 365 and Azure. Candidates should have at least 2 years of IT support experience and a third-level qualification in a related field. This permanent position offers hybrid working, a competitive salary, and opportunities for professional development.

Benefits

Hybrid working

Competitive salary

Bonus scheme

Pension

Life assurance cover

Career growth opportunities

Qualifications

• At least 2 years’ experience in IT support, ideally in a helpdesk or field engineering capacity.
• Strong knowledge of Windows OS, Microsoft 365, Azure, and Active Directory.
• Good understanding of networking protocols and services (TCP/IP, DNS, DHCP, Wi-Fi).
• Practical experience in troubleshooting and repairing IT hardware.
• Familiarity with helpdesk/ticketing systems.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Full driving license and access to personal transport.

Responsibilities

• Provide 1st and 2nd line support via phone, email, and remote access.
• Attend client sites to resolve hardware, networking, and software issues.
• Support and maintain desktops, laptops, printers, and mobile devices.
• Administer and manage Microsoft 365, Azure, and Active Directory.
• Document incidents, solutions, and changes clearly.

Skills

Windows OS

Microsoft 365

Azure

Active Directory

Network protocols (TCP/IP, DNS, DHCP, Wi-Fi)

Troubleshooting IT hardware

Analytical skills

Problem-solving skills

Communication skills

Driving license

Education

Third-level qualification in Computer Science, IT, or related discipline

Tools

Windows OS

Helpdesk/ticketing systems

Job description

Junior Field Service Engineer

Location: Dublin, Ireland

Type: Permanent

Overview

Our client, a technology-driven organisation, is seeking an experienced Field Service Engineer to deliver both on-site and remote IT support services. This role involves a blend of desk-based technical assistance and field engineering, providing support across a wide range of systems, applications, and end-user environments. This is not a consultancy or MSP role — you’ll be part of a dedicated in-house IT team.

Key Responsibilities

• Provide 1st and 2nd line support via phone, email, and remote access tools.
• Attend client sites to diagnose and resolve hardware, networking, and software issues.
• Support and maintain desktops, laptops, printers, and mobile devices.
• Administer and manage Microsoft 365, Windows environments, Azure, and Active Directory.
• Troubleshoot business-critical applications and core IT systems.
• Manage user account provisioning, updates, and patch management.
• Document incidents, solutions, and technical changes clearly and accurately.
• Escalate complex technical issues to senior engineers or external vendors when required.
• Deliver excellent customer service and communicate professionally with end-users.

Experience Required

• At least 2 years’ experience in IT support, ideally in a helpdesk and/or field engineering capacity.
• Strong knowledge of Windows OS, Microsoft 365, Azure, and Active Directory.
• Good understanding of networking protocols and services (TCP/IP, DNS, DHCP, Wi-Fi).
• Practical experience in troubleshooting and repairing IT hardware and peripherals.
• Familiarity with helpdesk/ticketing systems.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently, prioritise tasks, and manage time effectively.
• Full driving licence and access to personal transport (essential for field duties).

Desirable Skills

• Experience supporting label printers and barcode scanners.
• Familiarity with FreshService or similar IT service desk tools.
• Exposure to Microsoft Intune or other MDM platforms.
• Working knowledge of Linux/macOS operating systems.
• Basic SQL querying and data analysis.
• Understanding of API integrations (REST/SOAP).
• Previous exposure to ERP systems (e.g., Infor M3).
• Awareness of ITIL processes and frameworks.
• Relevant industry certifications (e.g., CompTIA, Microsoft, Cisco, ITIL).

Educational Requirements

• A recognised third-level qualification in Computer Science, IT, or a related discipline.

Working Hours & Benefits

• Hybrid working – flexibility to split your time between home and office.
• Work–life balance – Monday to Friday schedule with flexibility
• Permanent in-house role – not a consultancy or MSP, you’ll be part of the company long-term.
• Career growth – opportunities for professional development.
• Great package – competitive salary, bonus scheme, pension, and life assurance cover.

How to Apply

If you are interested in this role, please apply with your updated CV.