IT Support Technician – Project-Based (2-Month Contract)

emagine; Tralee; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading IT consultancy is seeking an IT Support Technician to join their team in Tralee. The position involves providing first-level IT support and acting as a liaison between users and technical staff. This is a 2-month contract with onsite work required. The ideal candidate should be a graduate in IT or have a strong technical aptitude, along with excellent communication skills. Training will be provided before starting the project.

Qualifications

• Graduate in IT or related field, or demonstrable technical aptitude.
• Good communicator, comfortable dealing with users at all levels.
• Strong team player who can work independently when required.

Responsibilities

• Providing 1st level IT support, attempting to resolve all logged issues.
• Acting as a user advocate, liaising between IT business users and IT technical staff.
• Monitor vendor logs requiring IT staff/end user response.

Skills

Good communicator

Team player

Fast learner

Technical aptitude

Resilience

Education

Graduate in IT or related field

Job description

Overview

Want to make an impact? We offer that We are currently hiring an IT Support Technician to join our client based in Tralee. The role will begin with two weeks of training, followed by two months working on an IT Project rollout, streamlining analogue processes to Single Sign-On.

Are you intrigued? Do you want to learn more?

Responsibilities

• Providing 1st level IT support, attempting to resolve all logged issues.
• Acting as a user advocate, liaising between IT business users and IT technical staff.
• Develop a full knowledge of all Information and IT Systems.
• Carry out standard PC Tech Duties, data recovery and user admin (passwords, new users etc.), and first level support of VoIP Phone system.
• Applying security access for new and existing users on domain/application systems.
• Assist with any WIFI issues that arise and update passwords on local SSID’s. Perform local network tasks including port patching and other changes.
• Assist with new software installations that will be done with the participation/knowledge of the Systems Administrator
• Manage the IT knowledge base; logging issue types and resolutions.
• Assist in the production/review of IT project documentation and Standard Operating Procedures.
• Monitor vendor logs requiring IT staff/end user response and following up on same.
• Monitor vendor SLA’s and assist in printing related issues.
• Ensure conformance to all IT SOPs.
• Swap out/replace/install local IT hardware, including desk side scanners and handhelds.

Requirements

• Graduate in IT or related field, or demonstrable technical aptitude.
• Good communicator, comfortable dealing with users at all levels.
• Strong team player who can work independently when required.
• A fast learner, ready to absorb new systems and workflows.
• Resilient and professional, able to work alongside a variety of users, including those who may be resistant to change

Opportunity and Start Date

Opportunity type: 2-month contract, onsite 5 days per week in Tralee

Start date: Mid-October (2 weeks training + 2-month project)