IT Support Technician

GMC Utilities Group; Blanchardstown; On-site; EUR 32,000 - 42,000; Full time

Job summary

GMC Utilities Group in Ireland is seeking an IT Support Technician to join our internal IT team. You will provide first-line support to staff across multiple offices, handling tickets, remote and on-site assistance, and helping keep users productive.

You will work with Windows and Microsoft 365, assist with device setup and user accounts, and contribute to routine maintenance. A 1+ year IT support background and a team-oriented, proactive mindset are essential for success.

Qualifications

• 1+ years’ IT support or service desk experience.
• Solid knowledge of Windows and Microsoft Office / Microsoft 365.
• Fundamentals of IP addressing, DNS and DHCP.
• Experience troubleshooting common hardware and software issues for end users.
• Strong communication and customer-focused approach.
• Experience prioritising workload through a ticketing system.
• Full driving licence and own transport.
• Willingness to learn and develop.

Responsibilities

• Provide first-line IT support to staff across multiple office locations
• Log, triage, and manage incidents and service requests through the IT ticketing system
• Support users by email, phone, remote support tools, and in person
• Troubleshoot day-to-day issues relating to laptops, desktops, printers, mobile phones, tablets, and other end-user devices
• Set up, deploy, and maintain user devices and equipment
• Assist with user account administration and general Microsoft 365 / Windows support tasks
• Maintain accurate device and asset records
• Escalate more complex issues to senior members of the IT team where required
• Assist with routine IT maintenance tasks, software updates, and general housekeeping
• Support small IT projects and office visits as needed

Skills

IT support

Ticketing system

Windows OS

Microsoft 365

Communication skills

Teamwork

Remote support tools

Tools

Active Directory

Remote desktop

Printers

Job description

Are you looking to become part of a collaborative team whilst maximising your potential to grow and develop within your career?

The Role

We are looking for an IT Support Technician to join our internal IT team and provide first-line support to staff across multiple offices throughout Ireland.

This is a great opportunity for someone with 1+ years IT support experience who is looking to build their career in a busy, hands-on environment. The role is focused on day-to-day user support, responding to tickets, troubleshooting common IT issues, setting up devices, and helping staff both remotely and on site.

You will work closely with the wider IT team and play an important role in keeping users productive and IT services running smoothly.

Key Responsibilities

• Provide first-line IT support to staff across multiple office locations
• Log, triage, and manage incidents and service requests through the IT ticketing system
• Support users by email, phone, remote support tools, and in person
• Troubleshoot day-to-day issues relating to laptops, desktops, printers, mobile phones, tablets, and other end-user devices
• Set up, deploy, and maintain user devices and equipment
• Assist with user account administration and general Microsoft 365 / Windows support tasks
• Maintain accurate device and asset records
• Escalate more complex issues to senior members of the IT team where required
• Assist with routine IT maintenance tasks, software updates, and general housekeeping
• Support small IT projects and office visits as needed

The Candidate: Required Experience and Competencies

• 1+ years’ experience in an IT support or service desk role
• Good working knowledge of Windows and Microsoft Office / Microsoft 365
• A solid understanding of core IT fundamentals is essential, including IP addressing, DNS and DHCP. Candidates should understand how these technologies enable devices and systems to communicate across a network.
• Experience supporting end users with common hardware and software issues
• Strong communication skills and a helpful, professional approach
• Ability to manage and prioritise workload through a ticketing system
• A genuine interest in IT and a willingness to learn and develop
• Ability to work well as part of a team and use initiative when required
• Full driving licence and own transport, as occasional travel to other office locations may be required.

Desirable

• Exposure to Active Directory, Office 365 administration, basic networking, and remote support tools
• Experience with device builds, patching, or asset management
• IT certifications such as CompTIA A+, Network+, CCNA or Microsoft certifications

What the Role Offers

• A hands-on opportunity to build broad IT support experience
• Exposure to a wide range of technologies and day-to-day operational support
• The chance to develop your skills within a busy internal IT team
• Ongoing learning and practical experience across multiple office environments
• A strong culture of continuous learning, with encouragement for team members to pursue relevant certifications and further develop their technical skills

As occasional travel to company locations is required, candidates must hold a full clean driving licence valid for use in Ireland or be willing to obtain one within the first 6-9 months of employment.

Become a part of something bigger.

At the heart of GMC is our people, from engineers through to customer service and we aim to work collaboratively towards our common goals.

GMC is an equal opportunity employer, and we aim to recruit and retain like-minded people from diverse backgrounds with a wide range of expertise. If you require any specific accommodations, we will make every reasonable effort to support you throughout the recruitment and selection process.

In GMC we foster a work culture that promotes collaboration and learning, building an environment where our people have the capacity to maximise their potential whilst gaining the opportunity to continuously develop.

Our Future

Since the founding of GMC in 1981 by Gerry McCloskey, GMC has grown to be Ireland’s leading Civils and Utilities company and the future for GMC is bright. We have engaged with our staff and other stakeholders to agree and publish our core values.

One of our core values is to "Focus on the Future"

Our growth to date reflects the confidence that our customers have in our service delivery, in the innovative approach that we bring to how we do our work, and to our culture of safety and quality.

We have ambitious plans to develop our footprint in Ireland and overseas but understand that every decision we make contributes to people’s quality of life throughout generations, and we don't take that responsibility lightly as we build Ireland’s infrastructure of tomorrow, today.