Workflow Administrator

GMC Utilities Group; Fingal; Remote; EUR 42,000 - 59,000; Full time

Job summary

GMC Utilities Group is seeking a Workflow Administrator to support project delivery across administration, reporting, and coordination. You will develop forecasting models, streamline reporting, and ensure alignment with client KPIs while liaising with Operations on scheduling and escalations.

The role requires strong analytical skills, excellent communication, and the ability to work both independently and as part of a team in a dynamic utility/construction environment.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Detail-oriented with a focus on accuracy and attention to detail.
• Ability to work under pressure with strict deadlines.
• Time management abilities to meet targets.
• Confident, motivated and able to work independently as well as in a team.

Responsibilities

• Assist in development and refinement of forecasting models and methodologies.
• Continuously evaluate and streamline reporting processes to improve efficiency and accuracy.
• Create a forecast of future work volumes and identify optimum resource capacity.
• Programme works in accordance with operational capability, targets and KPIs.
• Liaise with Operations regarding scheduling issues.
• Produce and distribute Management Information (Reports) and act on areas of poor performance.
• Carry out weekly Plan Do Reviews with Operations to assess workflow effectiveness.
• Ensure Crews comply with Maximo/Click/Syclo processes and manage performance issues.
• Manage customer and client escalations.
• Contribute to continuous improvement and use of information technology.
• Process and submit payments and completions.
• Ad hoc tasks as required.

Skills

Analytical

Problem solving

Communication

Detail-oriented

Time management

Independence

Job description

Are you looking to become part of a collaborative team whilst maximising your potential to grow and develop within your career?

The Role.

GMC are currently looking for an experienced Workflow Administrator to join our team.

The successful Administrator will be supporting the delivery of projects across all aspects of the business from an administration, reporting and coordination point of view.

Key Duties and Responsibilities will include but are not limited to:

• Assist in the development and refinement of forecasting models and methodologies.
• Continuously evaluate and streamline reporting processes to improve efficiency and accuracy.
• Create a forecast of future work volumes and identify optimum resource capacity required to undertake.
• Programme works in accordance with operational capability, commercial targets, and client KPI's.
• Liaise with Operations regarding scheduling issues.
• Produce and distribute Management Information (Reports) and identify and act upon areas of poor Performance.
• Carry out weekly "Plan Do" Reviews with Operations to assess the effectiveness of the Workflow function.
• Ensure Crews are compliant with the Maximo/Click/Syclo process and challenge and manage individual performance issues.
• Manage customer and client escalations.
• Contribute towards the departments approach to continuous improvement and utilisation of information Technology.
• Ability to process and submit payments and completions.
• Ad hoc tasks as required by the wider business.

The Candidate: Required Experience and Competencies:

• Previous experience within the construction or utilities sectors, desirable.
• Previous experience submitting payments and completions, desirable.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
• Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
• Detail-oriented with a focus on accuracy and attention to detail.
• Confident, motivated and can work independently as well as part of a team.
• Ability to work under pressure with strict deadlines.
• Time management abilities to meet targets with the ability to prioritise stakeholder impact.
• Good communication, interpersonal, and customer service skills.
• Integrity and respect for confidentiality and privacy.

Become a part of something bigger.

At the heart of GMC is our people, from engineers through to customer service and we aim to work collaboratively towards our common goals.

GMC is an equal opportunity employer, and we aim to recruit and retain like-minded people from diverse backgrounds with a wide range of expertise. If you require any specific accommodations, we will make every reasonable effort to support you throughout the recruitment and selection process. Please contact us at [e-mail].

In GMC we foster a work culture that promotes collaboration and learning, building an environment where our people have the capacity to maximise their potential whilst gaining the opportunity to continuously develop.

Our Future.

Since the founding of GMC in 1981 by Gerry McCloskey, GMC has grown to be Ireland's leading Civils and Utilities company and the future for GMC is bright. We have engaged with our staff and other stakeholders to agree and publish our core values.

One of our core values is to "Focus on the Future".

Our growth to date reflects the confidence that our customers have in our service delivery, in the innovative approach that we bring to how we do our work, and to our culture of safety and quality.

We have ambitious plans to develop our footprint in Ireland and overseas but understand that every decision we make contributes to people's quality of life throughout generations, and we don't take that responsibility lightly as we build Ireland's infrastructure of tomorrow, today.