IT Support Specialist - Onsite

Gi Group; Cork; On-site; EUR 35,000 - 45,000; Full time

Job summary

A recruitment agency in County Cork is looking for an IT Support Specialist to deliver Tier 1 and Tier 2 support. The ideal candidate will have over 2 years of experience in IT support, strong knowledge of Google Workspace, and be adept at troubleshooting both Windows and macOS environments. This on-site role offers the opportunity to work closely with cross-functional teams to enhance IT support processes.

Qualifications

• Over 2 years of experience in IT support or desktop support role.
• Strong experience with Google Workspace administration and troubleshooting.
• Ability to troubleshoot both Windows and macOS operating systems.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for hardware and software issues.
• Manage and support global Google Meet rooms for video conferencing.
• Document technical procedures for internal use.

Skills

IT support

Customer service

Google Workspace

Windows troubleshooting

macOS troubleshooting

Network fundamentals

Endpoint management

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

Google Meet

Tanium

Jamf

Brandlive

ITSM tools (e.g., Jira Service Management)

Job description

Overview

This on-site role focuses on delivering Tier 1 and Tier 2 IT support to end-users while ensuring the smooth functioning of AV systems and technologies across the site. The ideal candidate should be proactive, customer-oriented, and highly adept at supporting a broad range of enterprise technologies and tools.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for hardware, software, and network-related issues to employees.
• Respond promptly and professionally to technical queries, maintaining high customer satisfaction.
• Support and maintain endpoint devices such as laptops, desktops, peripherals, and mobile devices.
• Manage and support global Google Meet rooms, ensuring reliable video conferencing experiences for users across office locations.
• Maintain and troubleshoot AV systems in conference rooms and collaborative spaces to ensure smooth meetings and events.
• Oversee the Brandlive platform, assisting teams in delivering high-quality live and recorded video content for company events, town halls, and virtual engagements.
• Conduct user training and provide best-practice guidance for using Google Meet and Brandlive efficiently.
• Troubleshoot and manage endpoint devices with tools like Tanium and Jamf.
• Assist with Brandlive setup and troubleshooting for live or recorded video content delivery.
• Perform hardware setup, maintenance, and replacement for laptops, desktops, peripherals, and mobile devices.
• Collaborate with the IT Asset Management team to track and manage hardware inventory.
• Work closely with cross-functional teams, including Enterprise Technology and IT Operations, to resolve issues and deploy new solutions.
• Act as the on-site technical liaison for enterprise-wide IT initiatives.
• Identify opportunities to improve IT support processes and user experiences.
• Document technical procedures and user guides for internal use.

Qualifications

• Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
• Over 2 years of experience in an IT support or desktop support role, preferably within an enterprise environment.
• Strong knowledge and experience with Google Workspace (administration and troubleshooting), Google Meet hardware and conferencing technology, Tanium (endpoint management and security), Jamf (Mac management), and Brandlive (AV platform setup and support).
• Proficient in troubleshooting both Windows and macOS operating systems.
• Understanding of network fundamentals, including Wi-Fi, LAN, and VPN.
• Experience with enterprise ITSM tools (e.g., Jira Service Management, ServiceNow, or similar).
• Familiarity with cybersecurity practices and tools.
• Certifications such as CompTIA A+, ITIL, or Jamf 200 are a plus.

About Gi Group

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited are an Employment Business in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.