IT Support Specialist

IT Support Specialist

Location: Cork
Job Type: 6+ months – highly extendable

Scope:

• Provide technical support to Client employees and contractors in person
• Provide a high level of customer service and professionalism in accordance with client policies, practices, and expectations
• Diagnose and troubleshoot technical issues according to client expectations
• Document issues, troubleshooting steps, and resolutions in ticketing system
• Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
• Escalate unresolved complex issues to appropriate support teams

KEY QUALIFICATIONS:

• Excellent customer service skills
• Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
• Excellent English-language oral and written communication skills
• Excellent time management and multi-tasking skills
• Flexibility and adaptability to thrive in a dynamic, highly demanding, constantly changing environment
• Ability to maintain composure and customer-service focus in stressful situations
• Motivation and ability to work as part of a distributed team
• Conceptual understanding of IP networking and basic network troubleshooting skills
• Experience providing hardware and software technical support for Apple devices
• Experience troubleshooting macOS and iOS tools & applications and operating systems
• Experience in using any ITSM tool (e.g Service Now)

TRAINING: Client expectations, policies and procedures will be provided by Client training instructors.

Eligibility: Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G, Stamp 4, Irish/British/EU passport.

Contact: For more information please apply here or contact Agnes Reena/agnes.reena@eirevo.ie, Phone: 0858564199

Ref: EET6865

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.