IT Support Engineer

NTT; Dublin; On-site; EUR 80,000 - 100,000; Full time

Job summary

A leading global technology innovator is seeking an IT Support Engineer to provide technical support for hardware and software issues at a major Financial Services client in Dublin City Centre. The ideal candidate will have over 5 years of experience, proficiency in Windows OS, and customer service skills. This role offers a chance to work onsite and contribute to maintaining customer satisfaction through effective support.

Qualifications

• 5+ years of relevant experience in IT support.
• Proficient in Windows operating system environment.
• Knowledge of Linux/Unix operating systems is a plus.

Responsibilities

• Review and troubleshoot quality of desktops and peripherals.
• Install and maintain desktop configurations at customer sites.
• Diagnose and resolve product performance issues.

Skills

Troubleshooting

Customer Satisfaction

Technical Support

Preventive Maintenance

Education

A+ Certification or equivalent

Tools

Windows OS

Linux/Unix

Job description

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NTT DATA Services currently seeks an IT Support Engineer to join our team working onsite with a major Financial Services client based in Dublin City Centre. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile, and printers).

Responsibilities

• Review, troubleshoot, and approve operational quality of desktops, notebooks, printers, and associated peripherals.
• Install, maintain, and optimize desktop/notebook configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
• Instruct customers in the operation and maintenance of the system.

Experience:

• 5+ years of relevant experience.
• Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at