IT Support Engineer

Fónua; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading technology solutions provider in Dublin is seeking an IT Support Engineer. This role offers a chance to provide technical support both remotely and on-site, focusing on troubleshooting hardware, software, and cloud applications. The ideal candidate will have at least 2 years of experience in a similar position. Competitive benefits include a pension scheme and educational assistance.

Benefits

Pension Scheme

Bike to Work Scheme

Gym/Wellbeing Contribution

Employee Purchase Scheme

Phone Repair Discount

Educational Assistance Program

Company Events

Free Parking

Qualifications

• Minimum 2 years’ experience in an IT support role.
• Strong knowledge of Windows OS, Microsoft 365, Azure, and Active Directory.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Provide 1st and 2nd line support through the helpdesk.
• Deliver on-site support for hardware, networking, and software issues.
• Document incidents, resolutions, and system/application changes.

Skills

Troubleshooting skills

Customer service skills

Communication skills

Windows OS knowledge

Networking fundamentals

Tools

Microsoft 365

Azure

Active Directory

FreshService

Job description

Overview

Company Description

With over 25 years’ experience in offering specialist supply chain solutions to the mobile phone and technology industries, Fónua has developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua has long standing direct procurement relationships with all of the key mobile device hardware OEMs.

Our Mission

To continuously optimise our partner’s distribution requirements through the delivery of innovative products and services. We will fulfil both vendor and customer needs through efficient supply chain, extensive product knowledge and value added solutions delivered profitably by dedicated and professional employees.

Our Vision

To create value and make a difference

Our Values

• Creativity & Imagination
• Passion Energy & Ambition
• Hire & Retain the Best
• Leadership
• Teamwork
• Respect
• Excellence

Overview - Role

We are seeking a versatile IT Support Engineer to join our team. This role provides technical assistance to users both remotely and on-site. The ideal candidate will have at least 2 years’ experience in a similar position, with strong troubleshooting skills across hardware, software, cloud, and business applications.

Responsibilities

• Provide 1st and 2nd line support through the helpdesk (phone, email, remote tools, and ticketing system).
• Deliver on-site field support for hardware, networking, and software issues.
• Troubleshoot and resolve issues across desktops, laptops, printers, mobile devices, and peripherals.
• Support and administer Microsoft 365, Azure, Windows operating systems, and Active Directory.
• Provide application support, investigating and resolving user issues across core business systems.
• Configure and maintain user accounts, devices, and applications.
• Carry out system checks, updates, and patch management.
• Document incidents, resolutions, and system/application changes.
• Escalate complex issues to senior engineers or vendors when necessary.
• Ensure clear, professional communication and excellent customer service at all times.

Requirements

• Minimum 2 years’ experience in an IT support role (helpdesk and/or field engineering).
• Strong knowledge of Windows OS, Microsoft 365, Azure, and Active Directory.
• Hands-on experience with hardware and peripheral troubleshooting.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
• Experience using ticketing/helpdesk systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work independently and manage priorities effectively.
• Full Irish driving licence and own transport (required for field support).

Desirable Skills

• Experience with Zebra industrial and desktop label printers.
• Experience with Honeywell/Intermec barcode scanners.
• Familiarity with FreshService helpdesk.
• Experience with Microsoft Intune.
• Familiarity with Linux or macOS.
• Proficiency with SQL (querying databases, data analysis).
• Understanding of APIs (REST/SOAP concepts, integrations, troubleshooting).
• Knowledge of Infor M3 ERP.
• Knowledge of ITIL principles.
• Industry certifications (CompTIA, Microsoft, ITIL, Cisco, etc.).

Personal Attributes

• Excellent communication skills, both written and verbal.
• Strong team player with a solid work ethic and commitment.
• Able to thrive in a fast-paced, dynamic environment.
• Self-motivated with a positive, proactive attitude.
• Strong analytical and critical-thinking skills.
• Ability to clearly explain technical matters to non-technical audiences.

Other information

Company Benefits

• Pension Scheme
• Bike to Work Scheme
• Gym/Wellbeing Contribution
• Employee Purchase Scheme
• Phone Repair Discount
• Educational Assistance Program
• Company Events
• Free Parking