IT Operations Lead

TN Ireland; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

An established non-profit organization in Dublin is seeking an IT Operations Lead to oversee vendor management and ensure the highest service quality. This role involves enforcing SLAs, fostering a culture of continuous improvement, and addressing operational challenges. You'll work in a hybrid environment, contributing to sustainability goals alongside a skilled team. If you have a passion for operational excellence and want to make a meaningful impact, this opportunity is perfect for you.

Benefits

Health Benefits

Pension Plan

Flexible Work Environment

Qualifications

• 5–10 years’ experience in IT Operations with a focus on vendor management.
• Skilled in managing vendor performance and operational issues.

Responsibilities

• Lead vendor management to ensure service excellence and SLA enforcement.
• Conduct service review meetings to enhance vendor performance.

Skills

Vendor Management

Escalation Handling

Performance Oversight

Service Review Leadership

Operational Management

Incident Resolution

SIAM Framework Application

Incident Lifecycle Management

Change Coordination

Service Reliability Improvement

Education

Degree in IT Computer Science

ITIL Certification

Job description

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What you'll be working on?

In your new role, you will be working as an IT Operations lead to ensure that all the vendors are appropriately managed, and the service provided is delivered with the highest level of excellence. You will be the POC for multiple IT service providers, in charge of enforcing the SLAs and driving a culture of excellence and continuous improvement, contributing to a seamless user experience.

Who you'll be working for

Your new company is a non-profit organisation involved in reaching critical sustainability goals and promoting innovation and environmental responsibility. Your new company is based in Dublin and offers hybrid and flexible work.

What you'll need to succeed

To be successful in your new role you will need 5–10 years’ experience in IT Operations with:

1. Vendor Management expertise - Proven ability to build and maintain strategic vendor relationships
2. Escalation handling - Skilled in managing vendor-related operational issues
3. Performance oversight - Adept at monitoring vendor performance using SLAs and KPIs
4. Service review leadership - Experienced in conducting service review meetings to enhance performance
5. Operational management - Competent in ensuring consistent uptime across multiple locations
6. Incident resolution - Proficient in identifying and addressing systemic issues
7. SIAM framework application - Capable of contributing to SIAM processes for seamless vendor integration
8. Incident lifecycle management - Effective in overseeing incident resolution and driving problem management
9. Change coordination - Experienced in approving and managing change activities
10. Service reliability improvement - Skilled in implementing initiatives to enhance reliability and adopt best practices

Desirable:

1. A degree in IT Computer Science or related areas will be an advantage.
2. ITIL certification

What you'll get in return

In return, you will get excellent benefits, including health and pension and the possibility to work in a very exciting environment in a very impactful programme, alongside a team of highly skilled professionals.