IT Manager

Paddle; Ireland; Remote; EUR 90,000 - 125,000; Full time

Benefits offered by this job

Stock options

Retirement plans

Private healthcare

Wellbeing initiatives

Unlimited holidays

4 months paid family leave

Learning fund

Job summary

Paddle's IT team in Ireland is seeking an IT Manager to lead a lean team of engineers, own identity, devices, and service delivery, and drive strategy, budgets, and vendor relationships. This role blends hands-on delivery with people leadership, using data, automation, and AI to elevate IT performance.

You will collaborate with security and cross-functional partners to implement baseline controls, incident response, and a strong operating rhythm that supports the business globally.

Qualifications

• Experience leading a technical IT team and developing people as well as delivering outcomes.
• Strong systems administration and infrastructure fundamentals; able to act as escalation point.
• Hands-on experience running an IAM platform in production, ideally Okta, including lifecycle automation and integrations.
• Deep knowledge of macOS and Apple hardware in a corporate/enterprise environment.
• Interest in AI and automation to improve IT operations with concrete examples.
• Budget and vendor management experience, including negotiating terms.
• Experience running IT projects end-to-end, from scoping to delivery and stakeholder reporting.
• Understanding of core security and compliance fundamentals.
• Clear communication adaptable for technical and non-technical stakeholders.
• Capable of calm, clear leadership under pressure.

Responsibilities

• Lead, coach, and develop a lean team of IT engineers, setting priorities and unblocking complex issues.
• Own Okta identity and access management across the business, including lifecycle and integrations.
• Manage macOS and Apple devices across the organization with secure, low-friction configurations.
• Drive data, automation, and AI adoption in IT operations to reduce manual toil and speed support.
• Set and own IT operating rhythms: tooling, SLAs, and performance metrics.
• Oversee IT budget and vendor portfolio, ensuring cost efficiency for a multi-department SaaS estate.
• Implement baseline security and resilience practices with the Security team on cross-cutting issues.
• Act as the conduit between IT and the rest of the business to translate needs into capabilities.

Skills

Team leadership

Systems admin

Okta IAM

MacOS admin

AI & automation

Budget management

Project management

Security basics

Communication

Calm leadership

Tools

Okta

Job description

What do we do?

Paddle offers digital product companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

The role

Paddle's IT team is looking for an IT Manager to lead and develop the team that keeps every Paddler equipped, connected, and secure. This is a role for someone who can operate at two altitudes at once: setting IT strategy, managing budget and vendor relationships, and leading people, while also being willing to get hands‑on. You'll lead a lean team of IT engineers, own the systems that underpin how the business works day to day (identity, devices, service delivery), and be the person who pushes the function forward - using data and automation, including AI, to change how IT operates rather than just keeping the lights on.

What you'll do

• Lead, coach, and develop a lean team of IT engineers - setting priorities, unblocking their hardest problems, and stepping in hands‑on for complex or escalated issues.

• Own Okta identity and access management for the business: the lifecycle, integrations, and day‑to‑day administration that keep joiners, movers, and leavers secure and frictionless.

• Own macOS and Apple device management and endpoint tooling across the business, in a way that's secure by default and low‑friction for Paddlers.

• Drive the adoption of data, automation, and AI across IT operations - identifying where tooling and agents can remove manual toil, speed up support, and evolve how the team operates.

• Set and own IT's operating rhythm: support tooling, SLAs, and the metrics that show whether the function is improving.

• Manage the IT budget and vendor portfolio - evaluating spend, negotiating commercial terms, ensuring that we're operating efficiently and running a SaaS estate that spans across multiple departments.

• Implement and maintain baseline security and resilience practices for IT‑owned systems (CIS Benchmarks, patching, disaster recovery), partnering closely with the wider Security team on anything that crosses into security engineering.

• Act as the conduit between IT and the rest of the business - translating department needs into IT capabilities.

Skills & Experience

At Paddle we value a growth mindset and a willingness to learn, so if you're confident in most of these skills (not necessarily all) and you're excited to grow, we encourage you to apply.

We'd love to hear from you if you:

• Have led or managed a technical IT team before, with a track record of developing people as well as delivering outcomes.

• Are technically credible: strong systems administration and infrastructure fundamentals, and comfortable being the escalation point when something's genuinely hard.

• Have hands‑on experience running an IAM platform in production, ideally Okta, including lifecycle automation and integrations.

• Have in‑depth knowledge of macOS and Apple hardware, ideally managing it in a corporate/enterprise environment (Iru or equivalent).

• Are excited about AI and automation as tools for operational leverage, with examples of using them - or data and workflows more broadly - to change how a team works.

• Can manage a budget and vendor relationships commercially: evaluating cost, negotiating terms, and knowing how to get the most out of a tool or platform.

• Have experience running IT projects end‑to‑end, from scoping through delivery and stakeholder reporting.

• Understand core security and compliance fundamentals well enough to implement and maintain them.

• Communicate clearly and adapt your message for technical peers and non‑technical senior stakeholders alike.

• Are a strong leader who can hold a calm, clear line under pressure (incidents, competing priorities, escalations).

Everyone is welcome at Paddle

At Paddle, we're committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don't care if, or where, you studied, what you look like or where you're from. We're more interested in your craft, curiosity, passion for learning and what you'll add to our culture. We're committed to building a diverse team where everyone feels safe to be their authentic self. Let's grow together.

Why you'll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Paddle for others

Paddle together

Paddle simply

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and wellbeing initiatives.

We are a ‘digital‑first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.