IT Infrastructure and Support Manager

O'Brien Fine Foods; Timahoe East; On-site; EUR 70,000 - 90,000; Full time

Job summary

A leading food production company in Ireland seeks an IT Infrastructure and Support Manager to oversee operations across multiple sites. The ideal candidate will have strong technical skills in networking, cybersecurity, and end-user support, coupled with leadership abilities to manage a small team. Key responsibilities include system management, vendor relationships, and ensuring compliance with industry standards.

Qualifications

• Proven experience in a similar hands-on IT infrastructure leadership role.
• Strong knowledge of networking, firewalls, virtualization, and cloud technologies.
• Demonstrated expertise in cybersecurity frameworks and tools.
• Experience in manufacturing or industrial environments is highly desirable.

Responsibilities

• Lead and develop a team of IT Infrastructure and Support Specialists.
• Maintain and support a hybrid IT infrastructure.
• Champion cybersecurity best practices across all sites.
• Manage vendor relationships and service level agreements.

Skills

Networking

Cybersecurity

Leadership

Problem-solving

Communication

Education

Level 8 Degree in Computer Science or related field

Tools

Microsoft Azure

VMware

Fortinet

Job description

Overview

We are seeking a hands-on IT Infrastructure and Support Manager to lead and support our IT operations across four sites in Ireland and the UK. This role is ideal for a technically proficient leader with a strong background in infrastructure, cybersecurity, and end-user support within a manufacturing environment. You will manage a small team, oversee critical systems, and ensure high standards of service delivery, security, and compliance.

Responsibilities

• Leadership & Team Management
• Lead, mentor, and develop a team of 2 IT Infrastructure and Support Specialists.
• Foster a high-performance culture with a strong focus on service excellence.
• Act as a senior escalation point for complex technical issues.

• Infrastructure & Systems Management
• Maintain and support a hybrid IT infrastructure including:
• Networking: Fortinet switches/firewalls/APs, Aruba & TP-Link switches, DrayTek firewalls, Ubiquiti APs
• Servers & Virtualization: Windows Server 2016, VMware, HPE SimpliVity
• Cloud & Identity: Microsoft Azure, Azure File Storage, Active Directory
• Endpoints: Windows 10/11, Raspberry Pi
• Security: Microsoft Defender, SentinelOne, Barracuda SKOUT, Fortinet Security Suite
• Access & Surveillance: Verkada CCTV and Access Control
• Collaboration: Microsoft Teams, Yealink Meeting Rooms

• Cybersecurity & Compliance
• Champion cybersecurity best practices across all sites.
• Ensure compliance with NIS2, GDPR, and contribute to the journey towards ISO 27001 certification.
• Conduct regular risk assessments, vulnerability scans, and incident response drills.

• Project & Vendor Management
• Lead infrastructure and security projects from planning to execution.
• Manage vendor relationships, contracts, and service level agreements.
• Oversee IT budgets, procurement, and cost optimization.

• Operational Support
• Provide hands-on support including:
• Cable installation and hardware deployment (APs, CCTV, access controllers).
• System administration, patching, and monitoring.
• Asset management and lifecycle planning.
• Participate in the on-call rota and be available for out-of-hours support when required.

Required Skills & Experience

• Proven experience in a similar hands-on IT infrastructure leadership role.
• Strong knowledge of networking, firewalls, virtualization, and cloud technologies.
• Demonstrated expertise in cybersecurity frameworks and tools.
• Experience in manufacturing or industrial environments is highly desirable.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to manage multiple priorities and work independently across sites.

Desirable Certifications

• Level 8 Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Fortinet NSE certifications
• Microsoft Azure and Server certifications
• VMware VCP
• CompTIA Security+ / CISSP / CISM
• ITIL Foundation
• ISO 27001 Lead Implementer (or working towards)

Personal Attributes

• High attention to detail and a drive for excellence.
• Strong leadership and mentoring capabilities.
• Willingness to travel and work flexibly.

Proactive, adaptable, and solution-oriented min