Investor Services Manager

HedgeServ; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Private medical insurance

Income protection

Life insurance

Pension scheme

Employee assistance program

Holiday entitlement

ACCA/CIMA membership

Gym subsidy

Bonus scheme

Referral program

Remote/hybrid work

Tuition support

Sports club

Mental health support

Job summary

HedgeServ Ireland invites applications for an Investor Services Manager to lead a team in managing investor services for multiple clients. You will supervise day‑to‑day activities, address complex enquiries, and ensure timely reconciliations and reporting.

With 5+ years in hedge fund administration and a 2.2+ honours degree, you’ll oversee up to 8 staff and coordinate with NAV, QA and Compliance to maintain high standards of service.

Qualifications

• Accounting/Finance/Legal/Business degree with minimum 2.2 honours.
• Minimum 5 years’ hedge fund administration experience, with at least 3 years at Supervisor level.
• Ability to manage a team of up to 8 staff servicing multiple clients and deadlines.

Responsibilities

• Address investor transaction enquiries escalated by Supervisor or Administrator.
• Ensure aged items on TA bank reconciliations are addressed promptly.
• Handle AML/KYC documentation issues with Compliance.
• Review Investor Transactions using HedgeInvestor® system.
• Review Redemption Payment Schedules and wire transfers.
• Ensure investor and client reporting is accurate and timely.

Skills

IT Literate

Verbal communication

Written communication

Analytical skills

Problem solving

Teamwork

Escalation processes

Systems knowledge

Process knowledge

Consistency

Collaboration

Education

Accounting/Finance/Legal/Business degree

Job description

The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.

Job Description

Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.

Key Accountabilities of the Role

The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure, client requirements and business needs.

• Address investor transaction enquiries escalated by Supervisor or Administrator
• Ensure all aged items on TA bank reconciliations are addressed in a timely manner
• Address complex AML/KYC documentation issues in conjunction with Compliance department MLRO where required
• Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System)
• Review of Redemption Payment Schedules
• Review and release wire transfer payments
• Ensure investor reporting is provided accurately and timely as agreed with client
• Ensure client reporting is provided accurately and timely and in line with agreed client expectations
• Engage with investors on complex queries.
• Identify areas for improvement in processes, personnel and structure for discussion with Director
• Establish and maintain effective working relationships with the NAV, QA, Compliance departments within HedgeServ
• Review annual fund audit requirements ensuring all items are addressed timely and accurately
• Ensure all investor audit requests are responded to accurately and timely
• Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service
• Manage investor services recruitment, training and performance evaluations
• Review documentation upon initialization of new clients

HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager should adapt to changing client requirements and business needs. Investor Services Manager should be responsible for managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines.

Skills:

• IT Literate
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work effectively both within a team structure and individually
• Strong interpersonal skills
• Demonstrates initiative while applying appropriate escalation processes
• Strong systems, product and process knowledge
• Demonstrates consistency in delivering responsibilities and maintaining professional standards
• Support team engagement and effective collaboration

Education:

• Accounting, Finance, Legal or Business Degree – Minimum 2.2 honors degree

Experience:

• A minimum of 5 years’ experience working in a hedge fund administration firm with at least 3 of those at Supervisor level is required. Alternative hedge fund experience may be considered
• Ability to manage a team of up to 8 staff servicing multiple clients with various requirements and deadlines

We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

• Full private medical insurance so that you can take care of your & your family's health & wellbeing
• Permanent health insurance/income protection as well as Life insurance, so that you can feel secure in any situation
• Defined contribution pension scheme with competitive employer contributions so you can look after your future
• Employee Assistance Programme available to you and your immediate family for support on a variety of matters
• Competitive annual holiday entitlement so that you can slow down and take some time to rest
• Annual professional membership fee reimbursment, e.g. in ACCA, CIMA
• Club/gym subsidy so that you can take care of your body after work
• Discretionary annual bonus scheme
• Referral Program – do you know someone who would like to join us? Referral bonuses are awaiting you!
• Remote/hybrid working opportunities, or from the office
• Tuition support for professional qualification exams that are relevant to your role including paid study and exam leave
• Sports and Social Club – many team outings, company parties, sports activites and charity projects are awaiting you
• Support for workplace equipment and programs promoting mental health and wellbeing – because your comfort and health matter to us