Investor Services Director

ACCA Careers; Dublin; Hybrid; EUR 120,000 - 190,000; Full time

Benefits offered by this job

Private medical insurance

Life insurance

Pension scheme

Employee assistance

Annual leave

Membership reimbursements

Gym subsidy

Discretionary bonus

Referral program

Remote/hybrid options

Tuition support

Sports club

Mental health support

Job summary

HedgeServ is recruiting an Investor Services Director to lead all Investor Services and Transfer Agency activities, delivering services to clients in line with defined standards.

The role requires supervision under the Managing Director, with AML/KYC training and ongoing client-specific instruction. You will oversee onboarding, complex queries, and a robust control environment, ensuring high-quality service.

Qualifications

• Min. 2.2 honors degree in Accounting, Finance, Legal or Business.

Responsibilities

• Collaborate with directors to develop HedgeServ services.
• Lead Investor Services recruitment, training and evaluations.
• Ensure regulatory compliance with Compliance.
• Oversee investor transaction processing, reporting and ad hoc requests.
• Maintain a clearly defined, tested control environment.

Skills

IT literate

Verbal and written communication

Analytical

Teamwork

Inter-personal

Initiative

Team engagement

Leadership

Education

2.2 honors degree

Job description

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

Job Description

The Investor Services Director is responsible for all aspects of the Investor Services and Transfer Agency processes and is responsible for delivering services in line with defined standards to clients. This role contributes to the development and implementation of system, procedural and operational enhancements and as such requires a solid understanding of service requirements and Hedge Fund Administration.

The Investor Services Director will be required to perform the following responsibilities. They shall be executed under the supervision and guidance of a Managing Director. The Director will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific and industry training may be provided by the Managing Director.

Key Accountabilities Of The Role

• Work as part of a team of managers, directors and managing directors, who have ongoing responsibility for developing all aspects of HedgeServ services.
• Participate in new client meetings demonstrating Hedge Investor and outlining HedgeServ’s solution to their needs.
• Responsible for Investor Services recruitment, training and performance evaluations.
• Understand the regulatory environment in conjunction with the Compliance Department to ensure HedgeServ’s full compliance with such regulations.
• Responsible for all aspects of investor transaction processing, reporting, and dealing with ad hoc client requests.
• Ensure the HedgeServ Investor Services team operates within a clearly defined, documented and tested control environment.
• Responsible for documentation review upon initialization of new clients and the take-on of clients from other administrators.
• Address employee-related issues in conjunction with HR and senior leadership.
• Address complex AML/KYC documentation issues in conjunction with the Compliance department and MLRO where required.
• Engage with investors and clients on complex queries.
• Identify areas for improvement in processes, personnel, structure and discuss with Managing Director.
• Establish and maintain effective working relationships with the NAV, QA and Compliance departments within HedgeServ.
• Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV Director ensuring consistency and clarity of service.

HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such an Investor Services Director should adapt to changing client requirements and business needs.

The Investor Services Director should be responsible for servicing multiple clients with diverse requirements and deadlines.

Pre-requisite Knowledge, Skills And Experience

Education:

Min. 2.2 honors degree in Accounting, Finance, Legal or Business.

Skills

• IT Literate.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work effectively both within a team structure and individually.
• Strong inter-personal skills.
• Demonstrates initiative while applying appropriate escalation processes.
• Support team engagement and effective collaboration.
• Demonstrate leadership through team coordination, development, and oversight.

Work Experience

Minimum of 7 years’ experience working in a Hedge Fund Administration Firm at a senior level.

We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

• Full private medical insurance so that you can take care of your & your family’s health & wellbeing
• Permanent health insurance/income protection as well as Life insurance, so that you can feel secure in any situation
• Defined contribution pension scheme with competitive employer contributions so you can look after your future
• Employee Assistance Programme available to you and your immediate family for support on a variety of matters
• Competitive annual holiday entitlement so that you can slow down and take some time to rest
• Annual professional membership fee reimbursment, e.g. in ACCA, CIMA
• Club/gym subsidy so that you can take care of your body after work
• Discretionary annual bonus scheme
• Referral Program – do you know someone who would like to join us? Referral bonuses are awaiting you!
• Remote/hybrid working opportunities, or from the office
• Tuition support for professional qualification exams that are relevant to your role including paid study and exam leave
• Sports and Social Club – many team outings, company parties, sports activites and charity projects are awaiting you
• Support for workplace equipment and programs promoting mental health and wellbeing – because your comfort and health matter to us