Investigation Specialist with Turkish

Amazon Ireland Support Services Limited - A94; Ireland; Remote; EUR 24,000 - 36,000; Full time

Job summary

Amazon is looking for Investigators to ensure customer safety by evaluating suspicious transactions. This remote role in Ireland involves complex problem-solving and communication with buyers and merchants. Candidates should have proficiency in English and Turkish and experience in customer service.

Qualifications

• Experience working with Microsoft Office including Outlook, Word, and Excel.
• Proficiency (C1) in both English and Turkish.

Responsibilities

• Investigate suspicious buyer activity and communicate with customers to assess risk.
• Enforce Amazon's Policy Guidelines and minimize fraud risk.

Skills

Proficiency in English

Proficiency in Turkish

Problem-solving skills

Interpersonal skills

Organizational skills

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Amazon Ireland Support Services Limited - A94

Location:

Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f01f863bcfe6

Job Views:

16

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

PLEASE NOTE IT IS MANDATORY FOR THE CANDIDATE TO LIVE OR BE WILLING TO RELOCATE TO IRELAND.
WORK LOCATION: This is a remote home-based role in Ireland.
Contract: 6 months Start Date: August

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.

We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.

The team's schedule is organized in shifts and weekends to accommodate Amazon’s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not established until after the training period, therefore flexibility is required.

Key job responsibilities
As part of your role, you will have the opportunity to:

* Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.

* Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.

* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.

* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.

* Participate in other special projects/assignments and partner with appropriate business teams as necessary.

* Consistently achieve/exceed weekly productivity and quality standards.

BASIC QUALIFICATIONS

- Proficiency (C1) in both English and Turkish with an ability to compose grammatically correct, concise, and accurate written responses.
- Experience working with Microsoft Office including Outlook, Word, and Excel.

PREFERRED QUALIFICATIONS

- Previous work experience in a customer service/retail environment.
- Knowledge of or experience in a fraud/risk management environment.
- Experience in insurance, finance, data analysis, research, translation, or training.
- Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
- Self-disciplined, diligent, proactive, and detail-oriented.
- Excellent problem-solving skills.
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.