Insurance Customer Service Advisor

Arcon Recruitment Services; Ballina; On-site; EUR 30,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for an Insurance Customer Service Advisor to join their dynamic team in Co. Mayo. This role offers the opportunity to work from various offices while engaging with clients to provide exceptional service across personal insurance lines. You'll be responsible for promoting new business, processing policy changes, and ensuring client satisfaction through effective communication and support. If you have a passion for customer service and a background in insurance, this is a fantastic opportunity to grow your career in a supportive environment.

Qualifications

• Experience in a personal insurance environment is essential.
• Customer-focused with strong interpersonal skills.

Responsibilities

• Promote and generate new business across personal lines classes.
• Process policy queries and ensure client retention.

Skills

Customer Service

Interpersonal Skills

Insurance Knowledge

Sales Skills

Education

APA Qualification

Job description

We are seeking to recruit an Insurance Customer Service Advisor in Co. Mayo.

This role can be based out of the company’s Westport, Ballina or Claremorris offices.

Key Responsibilities:

• Promote and generate new business, across all personal lines classes - Motor, home, farm, van, health and marine.
• Process policy queries and changes in line with existing client’s needs.
• Support the annual renewal cycle, ensuring client retention.
• Support day-to-day administrative needs associated with client’s personal lines policies.
• Identify cross-sell opportunities by asking clients what other insurance needs they have.
• Provide an excellent client experience and ensure positive engagement.
• Work collaboratively and flexibly to support goal achievement.
• Ensure compliance with CBI, CPC, GDPR & internal policies at all times.
• This role supports clients both face-to-face and over the telephone.

Key Requirements:

• Experience & knowledge in a personal insurance environment is required.
• APA qualified or working towards is an advantage.
• You will be customer-focused and committed to providing an excellent service to our clients.
• Strong interpersonal skills are essential.

For more information, contact Leona at Arcon Recruitment.