Instructor Senior Analyst - CL10

Accenture; Dublin; On-site; EUR 58,000 - 75,000; Full time

Job summary

A leading technology company seeks an Instructor Senior Analyst to oversee global training initiatives and ensure effective curriculum development. The role encompasses coordinating training activities, engaging in performance management, and enhancing training processes across various locations. This position promises a dynamic environment focused on continuous learning and strategic training enhancements.

Qualifications

• Experience in developing new hire and cross-training curricula.
• Strong skills in performance management and team leadership.
• Ability to conduct process audits and lead team meetings.

Responsibilities

• Coordinate training across global locations and ensure adherence to processes.
• Perform training needs assessments and enhance training materials.
• Monitor and report on training completion rates and other key metrics.

Skills

Training coordination

Curriculum development

Performance management

Education

Trainer and facilitation certifications

Job description

Instructor Senior Analyst - CL10

Job Description

The Training Lead serves as the main point of contact for the project, coordinating all activities. He/she will ensure that the standard process for training is followed consistently across all locations. The lead will also be responsible for performing training needs assessments, designing curricula and learning materials, and managing all phases of training interventions applicable to all locations.

• Main expectations for a Training Lead
• Global strategy coordination
• Training initiatives
• Immediate action for escalations
• Analysis and report requests
• Alignment with Global QTP Lead and Global Service Delivery Lead
• Guidance coordination with sites
• Tracking and follow-up of tasks globally
• Raising and escalating concerns
• Organizational structure recommendations
• Identified risks, issues, and help items from training activities
• Global training bandwidth review
• Support for remote or traveling team members
• Version control for training materials
• Monitoring and reporting training completion rates
• Timely and accurate reporting of training hours
• Training enhancement and onboarding
• Risk impact assessments on project updates
• Methodology alignment for project updates
• Feedback consolidation for project updates

Job Qualifications

• Maintain Info Exchange Tracker for client-driven training requests
• Use AHT tracker to assess impact on production hours
• Create weekly training initiatives analysis and reports
• Recommend training enhancements
• Revise training agendas and improve materials
• Develop assessment approaches
• Create site scorecards for leads and trainers
• Ensure process alignment and adherence
• Implement project update cascade methodology
• Develop new hire and cross-training curricula
• Establish service rehearsal methodology
• Manage onboarding processes
• Trainer and facilitation certifications
• Performance management and team management
• Conduct process audits and team meetings
• Weekly 1-on-1 sessions with site leads
• Review organizational structure with leads and global QTP lead
• Focus on performance achievement and strategic training interventions

About Accenture

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