Information Technology Support Technician

MPG Recruitment; Connacht; On-site; EUR 35,000 - 45,000; Full time

Job summary

An established Irish company is seeking a proactive L2 IT Support Engineer in Sligo/Leitrim. This role involves supporting customer IT infrastructure across both on-premises and cloud environments. Ideal candidates should have strong knowledge of networking and Microsoft 365, alongside excellent troubleshooting and customer service skills. A competitive salary and benefits are offered.

Benefits

Competitive salary

Pension scheme

Performance-based incentives

Career progression opportunities

Qualifications

• Minimum 3–4 years in a technical support role preferred.
• Strong knowledge of Microsoft server/client operating systems.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Provide high-quality phone, email, remote, and onsite support.
• Diagnose and resolve technical issues.
• Support hybrid and cloud-first infrastructures.

Skills

Technical troubleshooting

Networking (WAN, LAN)

Microsoft 365

Azure cloud environments

Customer service

Communication skills

Education

Relevant IT certifications

Job description

L2 IT Support Engineer

Sligo / Leitrim location – Onsite

€35-45K

Depending on experience

Only candidates who are authorised to work in the EU need apply.

MPG Recruitment are delighted to work with this well-established Irish company who are hiring a proactive IT Support Specialist (Level 2) to support and optimise customer IT infrastructure across on-premises and cloud environments.

A great opportunity for a proactive IT Support Specialist to support and optimise customer IT infrastructure across on-premises and cloud environments.

Key Skills

• Provide high-quality phone, email, remote, and occasional onsite support to diagnose and resolve technical issues.
• Strong knowledge of networking (WAN, LAN, firewalls, security) and Microsoft server/client operating systems.
• Experience with Microsoft 365 and Azure cloud environments.
• Support hybrid and cloud-first infrastructures, backups, disaster recovery, and security solutions.
• Excellent troubleshooting skills, with ability to take ownership and see issues through to resolution.
• Strong communication, interpersonal, and customer service skills.
• Ability to work independently and collaboratively in a team.
• Minimum 3–4 years in a technical support role preferred; relevant IT certifications an advantage.

The role offers a competitive salary & pension scheme, performance-based incentives and career progression opportunities. If this is a role for you please forward your CV to [e-mail]