Information Officer- South Munster CIS (Mallow)

Citizens Information Board; Dublin; On-site; EUR 35,000 - 54,000; Part time

Benefits offered by this job

Pension scheme

23–25 days annual leave

Job summary

South Munster Citizens Information Service in Mallow, County Cork, is seeking a part-time Information Officer for a temporary position ending 31 August 2027. The post requires 17.5 hours per week and is based in the Mallow Office.

Key tasks include delivering information, advice, advocacy and referrals, and liaising with statutory and voluntary service providers. Applicants should have a Leaving Certificate and/or equivalent education, with a higher-level qualification preferred.

Qualifications

• Direct delivery of information, advice, advocacy and referral services.
• Excellent communication skills and a good level of research and IT abilities.
• Leaving Certificate or equivalent; higher-level qualification preferred.
• Experience in information/advice/advocacy environment.

Responsibilities

• Directly deliver information, advice, advocacy and referrals to clients.
• Liaise with statutory and voluntary service providers to coordinate support.
• Maintain accurate records and contribute to service development.

Skills

Excellent communication

Research skills

IT skills

Education

Leaving Certificate

Higher-level qualification in relevant field

Job description

Information Officer

Temporary, Part Time, 17.5 hours per week,

South Munster Citizens Information Service

South Munster Citizens Information Service is currently seeking to recruit a temporary, Part Time Information Officer with an expected end date of 31 August 2027 for its Mallow Office in County Cork.

Key tasks for the post include the direct delivery of information, advice, advocacy and referral services, and liaison with other service providers, both statutory and voluntary.

Excellent communication skills, a good level of research and IT skills, and a Leaving Certificate and/or equivalent of education are required. Ideally, applicants will also hold a higher-level qualification in relevant field of study, (e.g. social policy, human rights, social work/social care practice, legal qualification etc.), and / or substantial previous work experience in a busy information/advice/advocacy environment.

• Fixed Term Post: This is a temporary, subject to completion of a probationary period.
• Full Time Salary Scale: €35,366 - €53,958 including 2 x LSIs, long serving increments (pro rata for part-time staff)
• Annual leave entitlement: 23-25 days (after 5 years' service)
• Pension: There is a pension scheme in place where 5% is contributed by the employee and 7% by South Munster Citizens Information Service. Membership of the pension scheme is mandatory.
• Incremental Credit: It is expected that all new entrants to South Munster Citizens Information Service will be appointed at point one of the salary scale. However, South Munster CIS operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into South Munster CIS. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether to award an incremental credit or not is a decision made by the Board and is subject to the availability of funding.

Applications must be made on the relevant application form and sent to:

[e-mail]

Closing date: 11am on Friday 20th November 2026 (late applications will not be accepted).

A detailed job description and application form together with further information on CIS can be accessed below:

Download the Application Form (docx)

Download the Candidate Pack(pdf)

For Details On How Your Personal Data Will Be Used As Part Of This Process Our Data Protection Notice For Job Applicants Is Available At

Citizen Information Board Data Protection

South Munster Citizens Information Service is an equal opportunities employer.

Citizens Information Services are funded and supported by the Citizens Information Board