Implementation Consultant

System C; Ireland; On-site; EUR 60,000 - 90,000; Full time

Job summary

System C is seeking an Implementation Consultant in Ireland to join our Professional Services team. This client-facing role guides healthcare customers through configuration, testing, go-live and early-life support to realise measurable benefits from our software.

You will work with NHS-facing stakeholders, lead workshops, manage data migration, and ensure smooth delivery with a strong focus on confidentiality and quality.

Qualifications

• Experience working in or with NHS or similar healthcare settings.
• Knowledge of healthcare operations and clinical/workflow processes.
• Proven track record delivering system implementations and projects.
• Experience delivering training, testing, and implementation support.
• Strong communication, presentation, and relationship-building skills.
• Organised, proactive, and able to take ownership of work.
• Willingness to travel as required.
• PRINCE2 Practitioner certification is desirable but not essential.

Responsibilities

• Leading and supporting the implementation of System C solutions and integrated third-party software.
• Running product demonstrations and configuration design workshops, clearly explaining workflows and benefits.
• Undertaking gap analysis to ensure solutions support current and future operational processes.
• Promoting best practice while respecting client confidentiality.
• Supporting user acceptance testing, go-live activity, and early-life support.
• Contributing to internal testing by identifying, investigating, and escalating software issues.
• Supporting data migration activities and resolving configuration-related challenges.
• Acting as a trusted point of contact for customers, including managing and escalating issues appropriately.
• Attending project boards and stakeholder meetings to represent System C professionally.

Skills

NHS experience

Healthcare operations knowledge

System implementation

Project delivery

Stakeholder management

Training & testing support

Communication & presentation

Organised & ownership

Willingness to travel

PRINCE2 certification desirable

Job description

At System C, we deliver technology that connects and transforms health and care. We are looking for an Implementation Consultant to join our Professional Services team and play a key role in helping healthcare customers realise real, measurable benefits from our market-leading software. This is a client-facing role where you will work closely with healthcare organisations to implement solutions that improve clinical and operational workflows. You will balance customer needs, project constraints, and quality delivery, taking ownership of your work while collaborating as part of one team.

What You Will Be Doing

• Leading and supporting the implementation of System C solutions and integrated third-party software.
• Running product demonstrations and configuration design workshops, clearly explaining workflows and benefits.
• Undertaking gap analysis to ensure solutions support current and future operational processes.
• Promoting best practice while respecting client confidentiality.
• Supporting user acceptance testing, go-live activity, and early-life support.
• Contributing to internal testing by identifying, investigating, and escalating software issues.
• Supporting data migration activities and resolving configuration-related challenges.
• Acting as a trusted point of contact for customers, including managing and escalating issues appropriately.
• Attending project boards and stakeholder meetings to represent System C professionally.

What You Will Bring

• Experience working in or with the NHS, with a strong understanding of healthcare operations.
• Proven experience in system implementation, project delivery, or professional services roles.
• Confidence working with a wide range of stakeholders in busy, deadline-driven environments.
• Experience delivering training, testing, and implementation support.
• Strong communication, presentation, and relationship-building skills.
• A practical, organised approach and the confidence to take ownership.
• Willingness to travel as required.
• PRINCE2 Practitioner certification is desirable but not essential.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.