Hybrid Payments & Compliance Support Engineer

SMBC Group; Tralee; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Disability accommodations

Job summary

SMBC Group is seeking a Junior Payment & Compliance Application Support Engineer to join our Production Support team in Tralee. The role focuses on ensuring availability, reliability and performance of payment and compliance platforms that underpin the bank's operations.

You will work with business users, operations and software engineers to resolve incidents, support deployments and contribute to automation and service improvements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Finance or a related discipline, or equivalent practical experience.
• Up to 3 years' experience in application support, banking technology, payments operations or a related field is preferred.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent verbal and written communication skills.
• Demonstrated ability to learn quickly in a fast-paced environment.
• Self-motivated with a proactive and disciplined approach to work and professional development.
• Ability to work effectively within a team environment while demonstrating initiative and ownership.
• Strong sense of accountability with the ability to manage and prioritise multiple tasks and responsibilities effectively.
• An interest in financial services, payments technology and production support operations.

Responsibilities

• Provide day-to-day production support for payment and compliance applications.
• Monitor application performance, transaction processing and system health.
• Investigate, troubleshoot and resolve production incidents in a timely manner.
• Support application deployments, upgrades and maintenance activities.
• Participate in the team's on-call support rota.
• Support payment systems including SWIFT, SEPA, ISO 20022, Fedwire, CHIPS, CHAPS and ACH.
• Support compliance platforms covering KYC, AML and sanctions screening.
• Contribute to automation, monitoring and continuous process improvement initiatives.
• Collaborate with business and technology teams to enhance service stability and operational efficiency.

Skills

Analytical thinking

Communication

Team player

Problem solving

Fast learner

Ownership

Education

Bachelor's degree in Computer Science, IT, Engineering, Finance or related

Job description

SMBC Group is seeking a Junior Payment & Compliance Application Support Engineer to join our Production Support team in Tralee. The role focuses on ensuring availability, reliability and performance of payment and compliance platforms that underpin the bank's operations.

You will work with business users, operations and software engineers to resolve incidents, support deployments and contribute to automation and service improvements.