Housing & Resident Experience Advisor (Hybrid)

Clúid; Dublin; Hybrid; EUR 33,000 - 45,000; Full time

Job summary

Clúid Housing in Dublin is seeking a Housing Advisor to join the Housing Advice Centre on a hybrid basis at our Sheriff Street Upper office. The role is a 6-month fixed-term contract with a salary range of €32,584–€44,803 (DOE).

You will deliver a one-stop housing, maintenance, rent and advisory service, resolve resident queries at first contact, and support tenancy management while collaborating across Operations.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Ability to multitask while maintaining accuracy and attention to detail.
• Self-driven and motivated with ownership of work.
• Influencing and negotiation skills.

Responsibilities

• Provide a first-class resident experience through inquiries via multiple channels, resolving at first contact where possible.
• Act as advocate for residents, keeping them informed of progress until resolved.
• Hand off complex queries to appropriate department in a timely manner.
• Process rent and service charge queries with advice and information for residents.
• Take payments and arrange debt repayment under prescribed policies.
• Promote current Clúid vacancies and application processes to residents.
• Record and manage estate management issues and repairs in the HMS.

Skills

Verbal and written communication

Organisational skills

Time management

Multitasking

Ownership and self-motivation

Influencing and negotiation

Tools

Microsoft Office suite

Outlook

Word

Excel

PowerPoint

Job description

Clúid Housing in Dublin is seeking a Housing Advisor to join the Housing Advice Centre on a hybrid basis at our Sheriff Street Upper office. The role is a 6-month fixed-term contract with a salary range of €32,584–€44,803 (DOE).

You will deliver a one-stop housing, maintenance, rent and advisory service, resolve resident queries at first contact, and support tenancy management while collaborating across Operations.