Housing Officer

Tuath Housing Association; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

Tuath Housing Association is seeking a Housing Officer to enhance housing management services within Dublin City Centre. This role focuses on delivering high-quality housing services with a strong emphasis on customer engagement and community initiatives. The ideal candidate will have solid experience in housing management, strong communication skills, and a commitment to promoting community welfare. The position is permanent and full-time, offering a competitive salary package reflective of experience and industry standards.

Qualifications

• Experience in housing management or related fields.
• Ability to engage positively with customers and stakeholders.
• Knowledge of tenancy agreements and statutory housing requirements.

Responsibilities

• Deliver a quality housing management service ensuring customer satisfaction.
• Promote community initiatives and support vulnerable customers.
• Implement and monitor housing policies for legal compliance.

Skills

Customer Focus

Communication Skills

Problem-Solving

Job description

Job Description: Housing Officer

Responsible To: Housing Services Team Leader

Location: Dublin City Centre

Contract: Full Time Permanent

Job Summary:
As Housing Officer, your main responsibility is to provide a visible and highly effective presence in your designated locality. You will deliver a quality housing management service, including lettings, with a strong customer focus, ensuring KPIs and customer satisfaction targets are met, along with regulatory standards.

You will ensure the correct operation of housing management and lettings policies and procedures. Working alongside the Housing Services Team Leader, you will promote community pride and belonging, supporting initiatives like customer engagement activities and local panels.

The role involves maintaining high standards of integrity and professionalism, developing cross-functional initiatives, and supporting service improvements and customer reviews.

KEY RESPONSIBILITIES (Functional):

• Support operational delivery priorities with the Housing Services Manager.
• Assist the Lettings Team to ensure properties are let efficiently, minimizing void loss.
• Manage properties in line with tenancy agreements and statutory requirements.
• Coordinate viewings, sign-ups, and property setup post-let.
• Collaborate with external partners to support vulnerable customers and ensure smooth tenancy onboarding.
• Act on tenancy breaches and escalate serious issues appropriately.
• Engage with customers to incorporate their feedback into service delivery, ensuring fairness and respect.
• Participate in community safety projects and estate improvement initiatives.
• Implement and monitor housing policies and procedures, ensuring legal and policy compliance.

KEY RESPONSIBILITIES (Organisational):

• Contribute to operational planning and provide data for reports.
• Maintain professional knowledge, support colleagues, and promote effective communication.
• Build networks with internal and external stakeholders to enhance service delivery.

Health and Safety Responsibilities:

• Conduct activities safely, adhering to health and safety policies.
• Ensure risk assessments are in place and team members are aware of safety procedures.