Hotel Receptionist

Seafield Hotel & Spa Resort; Ballymoney Lower; On-site; EUR 25,000 - 30,000; Full time

Job summary

A luxury hotel in Ireland is seeking a Receptionist to join its Front Office Department. The ideal candidate will be focused on customer care, ensuring every guest leaves satisfied. Responsibilities include managing reservations, greeting guests, and providing information about resort facilities. Previous experience in a customer-facing role is desirable, and training will be provided. Excellent benefits include gym membership, discounted rates, and continual training.

Benefits

Continual training and development

Discounted spa & accommodation rates

Free staff meals on shift

Refer a friend scheme

Complimentary parking

Gym membership

Employment Assistance Programme

Qualifications

• 1 year's experience in a similar administrative customer-facing role desirable.
• Excellent command of the English language, both written and spoken.
• Highly motivated and a team player.

Responsibilities

• Manage guests' reservations to meet their needs.
• Greet guests on arrival with hospitality.
• Provide resort facilities and pricing information.
• Ensure seamless guest checkout.

Skills

Customer care skills

Proficient IT skills

Ability to cope well under pressure

Tools

Hotel Reservations System

Job description

Overview

Seafield Hotel & Spa Resort wishes to recruit a Receptionist to work within our successful Front Office Department.

We require team members who are focused on customer care and who enjoy ensuring that every guest leaves satisfied. The Receptionist, reporting to the Front Office Manager, will be the first point of contact for our guests and will act as the main point of contact for guest bookings for bedrooms, dealing with queries, arrival, departure and cross-selling of all available revenue streams.

Key Duties And Responsibilities

• Manage guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Greet guests on arrival to the hotel, showcasing the ultimate in Irish hospitality.
• Provide details of the resort facilities and pricing information.
• Impeccable and thorough billing skills, evidenced by seamless guest checkout.
• Promote and upsell the resort facilities and amenities.
• Respond efficiently and effectively to guest feedback.
• Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the resort.
• Practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests and colleagues.

Minimum Requirements

• 1 year's experience in a similar administrative customer-facing role is desirable but not essential as training will be provided to the successful applicant(s).
• Those with Hotel Reservations System experience have an advantage.
• Excellent customer care skills.
• Proficient IT skills.
• Excellent command of the English language, both written and spoken, is essential.
• Ability to cope well under pressure.
• Highly motivated and a team player.

In return we offer excellent employee benefits including:

• Continual training and development
• Discounted spa & accommodation rates
• Free staff meals on shift
• Refer a friend scheme
• Complimentary parking
• Gym membership
• Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems; EAP provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.