Hotel Operations Manager

Grand Hotel Malahide; Malahide; On-site; EUR 45,000 - 65,000; Full time

Job summary

The Grand Hotel Malahide seeks an Operations Manager to join their Senior Management team. The successful candidate will have at least 3 years of hotel experience, with responsibilities including overseeing operations, ensuring service excellence, and leading a dedicated team. This role offers a vibrant work environment and a commitment to quality service in a beautiful seaside location.

Benefits

Great remuneration package on offer

Freshly prepared meals on duty

Reward & recognition programme

Family and friends rates across hotel group

Taxsaver & Bike to Work Scheme

Cash saving scheme

Discounted doctors scheme

Discounted dry cleaning service

'Refer a friend' scheme

Qualifications

• Minimum of 3 years of experience in a similar hotel management role.
• Strong commitment to quality service and customer care.
• Ability to lead, motivate, and grow teams.

Responsibilities

• Assist the Deputy General Manager in overseeing hotel operations across all departments.
• Ensure excellence in service and standards at all times.
• Provide effective supervision in areas of responsibility.
• Hold daily briefings with Heads of Departments and teams.
• Ensure completion of mandatory job-related training.
• Assist in recruitment and selection processes.

Skills

Attention to detail

Interpersonal skills

Communication skills

Leadership

Customer service

Job description

Operations Manager - 4* Grand Hotel, Malahide

An excellent opportunity has arisen for an experienced professional to join our Senior Management team as Operations Manager. The ideal candidate will have a minimum of 3 years previous experience in a similar hotel and will be able to demonstrate how they have contributed to running and improving the quality and efficiency of hotel operations. The role will report to the Hotel Manager & General Manager.

About the Grand Hotel, Malahide:

Now under the management of FBD Hotels & Resorts, the iconic four-star Grand Hotel Dublin, located in the heart of Malahide, offers a unique seaside retreat while remaining conveniently close to Dublin City Centre — just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.

The hotel features 202 luxurious bedrooms, elegantly decorated in a contemporary yet classic style, with many offering stunning sea views.

Guests can enjoy a memorable dining experience at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. For more casual occasions, the recently refurbished Matt Ryan Bar provides the perfect setting to catch up with friends and family in a relaxed atmosphere.

As part of our commitment to wellness and relaxation, we also offer access to the award-winning Arena Health and Fitness Club, featuring a 21-meter swimming pool, jacuzzi, steam room, sauna, and a state-of-the-art gymnasium.

The Grand Hotel now enters an exciting new era — combining timeless elegance, outstanding service, and elevated guest experiences in one of Ireland’s most charming coastal destinations.

Responsibilities will include:

1. To assist the Deputy General Manager in overseeing the operations of the hotel across all departments.
2. To ensure excellence in service and standards is achieved at all times, making sure our guests have a memorable experience.
3. To ensure there is effective and appropriate supervision in areas of responsibility at all times.
4. To hold daily briefings in areas of responsibility to ensure effective communication with Heads of Departments and team.
5. To ensure all mandatory, job-related training is completed to the highest standards.
6. Assist with the recruitment & selection process ensuring that we recruit only the best.

What we are looking for:

We are seeking an enthusiastic, motivated, and hardworking individual with a strong commitment to quality, high standards, service, and customer care.

Excellent attention to detail and focus on customer service is required, as well as excellent interpersonal and communication skills and the ability to lead, motivate, and grow your teams.

Perks of joining the team:

• Great remuneration package on offer
• Freshly prepared meals on duty
• Reward & recognition programme
• Family and friends rates across hotel group - FBD Insurance 15% discount
• Taxsaver & Bike to Work Scheme
• Cash saving scheme
• Discounted doctors scheme
• Discounted dry cleaning service
• 'Refer a friend' scheme