Hospitality Assistant

Compass Group Ireland; Cork; On-site; EUR 29,000 - 36,000; Full time

Job summary

Compass Group Ireland is seeking a Hospitality Assistant based in Mallow for a full-time role. You will be the face of our business, delivering exceptional customer service while supporting meetings and events across client spaces.

You will join a friendly team that values pride in service, quality, and our people. The role offers development opportunities within a supportive, equal-opportunity employer culture.

Qualifications

• Previous hospitality or catering experience is preferred.
• Strong focus on delivering excellent customer service.
• Able to work as part of a team and to deadlines.

Responsibilities

• Deliver high-quality hospitality service to designated meeting rooms, boardrooms and client areas.
• Set up rooms for meetings and events with food, beverages, tableware and equipment.
• Provide timely delivery and replenishment of food and drinks during meetings and events.
• Ensure presentation standards are maintained and spaces are cleaned and reset after use.
• Maintain high levels of customer service and client satisfaction at all times.
• Engage professionally with clients and respond to requests promptly.
• Follow food safety and health & safety procedures at all times.
• Assist with stock control, replenishment and reporting of shortages.

Skills

Hospitality experience

Customer service oriented

Team player

Reliable & punctual

Job description

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Compass Group Ireland on a full time basis, contracted to 39 hours per week, Monday to Friday. This role is based in Mallow (New Twopot House); therefore, own transport is essential.

You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your Key Responsibilities Will Include

• Deliver high-quality hospitality service to designated meeting rooms, boardrooms, and client areas
• Set up rooms for meetings and events, including food, beverages, tableware, and equipment in line with service standards
• Provide timely delivery and replenishment of food and drinks during meetings and events
• Ensure presentation standards are consistently met, with attention to detail and cleanliness
• Clear and clean meeting rooms promptly after use, ensuring spaces are reset and ready for future bookings
• Maintain high levels of customer service, ensuring client satisfaction at all times
• Engage professionally with clients, responding to requests and resolving issues efficiently
• Follow food safety, hygiene, health & safety, and company procedures at all times
• Support with stock control, replenishment, and reporting of shortages or issues
• Work collaboratively with catering, kitchen, and on-site teams to ensure smooth service delivery
• Adhere to service schedules and respond flexibly to changing client requirements

Our Ideal Hospitality Assistant Will

• Previous experience in hospitality, catering, or customer service (contract catering experience desirable)
• Friendly, professional, and client-focused with a strong service mindset
• Reliable, punctual, and well-presented
• Excellent attention to detail and pride in delivering high standards
• Able to work independently and as part of a team
• Comfortable working in a fast-paced, client-facing environment
• Strong communication and interpersonal skills
• Ability to follow procedures and maintain food safety and hygiene standards
• Flexible and adaptable to meet business and client needs
• Willing to learn and develop within a contract catering environment

At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Please review our Privacy Notice for details on how we maintain, protect and why your personal data is collected when you apply for a job with Compass Group. We will not retain any CV's or job applications for longer than necessary.

Job Reference: com/1709/41612001/52825744/R/ROI #Republic of Ireland

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!