Homeless Services Support Navigator

COPE Galway; Galway; On-site; EUR 35,000 - 39,000; Full time

Job summary

COPE Galway provides essential social services in Galway, supporting people experiencing homelessness, domestic abuse survivors, and older adults. The organisation invites applications for frontline and administrative roles that contribute to safe, inclusive services and community wellbeing.

The role emphasizes teamwork, ongoing training, and a trauma-informed approach to help individuals access local services and improve outcomes.

Qualifications

• One year’s experience of working with homeless people and/or other vulnerable or marginalised groups OR a recognised third level qualification in social care or a related field.
• Understanding of homelessness and the needs of single homeless people.
• Good written and oral communication skills.
• Strong interpersonal and teamwork skills.
• Receptiveness to feedback from clients and colleagues.
• Knowledge of local services and welfare benefits system.
• Ability to prevent and respond appropriately to challenging behaviour.

Responsibilities

• Ensure operations run smoothly and in accordance with COPE Galway policies.
• Provide a safe, welcoming environment and maintain high standards of hygiene.
• Meet practical needs of clients, including laundry and bedding.
• Assist project workers with referrals and admissions as appropriate.
• Support clients with health, safety and welfare.
• Record incidents, emergencies and handovers in the systems in place.
• Work as a positive team member and attend team meetings.

Education

Third level qualification in social care

Job description

COPE Galway provides essential social services in Galway, supporting people experiencing homelessness, domestic abuse survivors, and older adults. The organisation invites applications for frontline and administrative roles that contribute to safe, inclusive services and community wellbeing.

The role emphasizes teamwork, ongoing training, and a trauma-informed approach to help individuals access local services and improve outcomes.