Heat Pumps and Renewables - Technical Service Engineer

Glen Dimplex Europe Holdings Ltd; Dublin; On-site; EUR 45,000 - 60,000; Full time

Job summary

Glen Dimplex Europe Holdings Ltd is seeking a Technical Services Engineer to support renewable energy solutions in Dublin. This role involves providing technical support to sales and ensuring customer satisfaction through effective service.

The ideal candidate has a background in Electrical, Mechanical, or Building Services, and possesses strong problem-solving and communication skills. The position requires collaboration with installers and clients to deliver high-quality service and training.

Qualifications

• Qualification in Electrical, Mechanical or Building Services related discipline.
• Customer‑focused individual committed to providing high levels of customer service.
• Working knowledge of mechanical and electrical systems with previous experience in heat pumps is an advantage.

Responsibilities

• Providing technical support to sales and after-sales customer service team.
• Collaborating closely with 3rd-party service engineers to resolve customer issues.
• Advising on correct commissioning procedures and communicating non-conformance.

Skills

Customer-focused

Problem-solving

Strong interpersonal skills

Attention to detail

Mechanical and electrical systems knowledge

Education

Qualification in Electrical, Mechanical or Building Services

Tools

Microsoft Office suite

Job description

Glen Dimplex is a privately owned, international group headquartered in Ireland which operates across four main product areas: Heating & Ventilation, Consumer Appliances, Flame and Precision Cooling. Glen Dimplex is one of the world's leading manufacturers of electric heating appliances and a global leader in the development and delivery of low‑carbon solutions for space and water heating, cooling and ventilation. Our purpose is to be a leader in the transition to a more sustainable world and is underpinned by our ‘Empower Now’ Sustainability strategy.

The Role

We are seeking an experienced and motivated Technical Services Engineer to join our expanding Dimplex team. The position involves working with our technical sales and customer service team, consulting engineers, specifiers and expert installers to support our customers with their renewable energy solutions. Our product portfolio includes Heat Pumps, Mechanical Ventilation & Heat Recovery units and Electric Heating products.

Responsibilities

• Providing technical support to the sales and after‑sales customer‑service team and processing customer support requests in a timely and efficient manner.
• Collaborating closely with 3rd‑party service engineers to manage customer issues through to resolution.
• Advising and enforcing the correct commissioning procedures and communicating all necessary non‑conformance to product installers as appropriate.
• Sizing heating systems based on first‑principle heat loss, including appliance sizing and radiator sizing.
• Preparing BCAR documentation and warranty certificates as required.
• Generating reports and maintaining accurate records.
• Providing onsite technical support and product training/demonstrations.
• Organising and delivering training for existing and new installers/engineers.
• Supporting the spare‑part function within the business as required.
• Assisting the sales team with providing specification documents for Dimplex products to developers, contractors, architects and specification engineers.
• Attending customer/client meetings and on‑site visits as necessary.

About You – Key Skills and Experience

• Qualification in Electrical, Mechanical or Building Services related discipline.
• Customer‑focused individual committed to providing high levels of customer service.
• Working knowledge of mechanical and electrical systems with previous experience of heat pumps an advantage.
• Strong problem‑solving skills with excellent attention to detail.
• Highly motivated, energetic and professional with willingness to learn about new products and renewable solutions.
• Strong interpersonal skills with ability to manage relationships with customers.
• Experience delivering specifications for mechanical and building services, ideally working on the design integration an advantage.
• Excellent communication, presentation and report‑writing skills.
• Proficient in Microsoft Office suite.
• Ability to work to tight deadlines.
• Full driver’s licence.

Our Values

The Glen Dimplex values are important guiding principles and define the way all employees across the Group work: We Think Customer | We Care About People | We Value Innovation | We Keep It Simple.

At Glen Dimplex we are strongly committed to providing equal employment opportunities for all.