Healthcare Supervisor

InisCare; Dún Laoghaire; On-site; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Mileage reimbursement

Refer-a-Friend program

Job summary

InisCare seeks a Health Care Supervisor to lead a team of care assistants, conduct supervision visits, and ensure person-centred care aligned with regulatory standards. The role emphasises leadership, quality assurance, and continuous improvement within a supportive care environment.

You will collaborate with the Care Manager to review and update care plans, onboard new staff, and maintain high service levels across the agency.

Qualifications

• QQI Level 5 Health Care Award or equivalent.
• QQI Level 6 Health Care Award or equivalent.
• Full Clean Driver’s license and access to own vehicle.

Responsibilities

• Conduct care supervision visits and risk assessments.
• Onboarding of new customers including detailed Care Plans & risk assessments
• Onboarding of new health care assistants including training and assessments
• Evaluate and monitor the quality of care delivered to customers
• Prepare, review and update customers’ care plans in collaboration with the Care Manager
• React promptly to issues and support resolution

Skills

Leadership

Care supervision

Communication

Team management

Patient care basics

Documentation

Conflict resolution

Empathy

Education

QQI Level 5 Health Care Award or equivalent

QQI Level 6 Health Care Award or equivalent

Tools

Driver's license

Job description

InisCare was established with the core principle that contented caregivers lead to satisfied customers. We maintain the belief that exceptional, dependable, and personable home care services are delivered by individuals who receive support from a skilled and empathetic leadership team. Our goal is to support our team of caregivers in delivering compassionate and professional care that enables individuals to maintain active and fulfilling lifestyles.

Job Summary:

The Health Care Supervisor oversees the delivery of high-quality, person-centred care services. This role involves managing a team of care assistants, ensuring compliance with healthcare regulations, and maintaining the highest standards of care. The ideal candidate will have strong leadership skills, a deep understanding of healthcare practices, and a commitment to improving customer outcomes.

Responsibilities:

• Conduct care supervision visits and risk assessments
• Onboarding of new customers including detailed Care Plans & risk assessments
• Onboarding of new health care assistants including training and assessments
• Evaluate and monitor the quality of care delivered to customers
• Prepare, review and update customers’ care plans in collaboration with the Care Manager
• React in a timely manner to any issues that arise and support their resolution
• Create a harmonious working environment and proactively manage conflicts as they arise
• Support the Care Coordinator on the holiday schedule for staff whilst maintaining required levels of service provision
• Develop and maintain a relationship with customers based on honesty and trust
• Assist with other duties as delegated by the Management Team including HCA duties
• Ensure Incident reports are completed in a timely manner
• Ensure Carer Competency Assessments are updated as required
• Report to the Branch Manager for any complaints on daily basis and if dealt personally, please communicate the full description by the end of the day
• Client reviews on a quarterly basis
• Health Care Assistant mentoring and guidance
• Support and On-Call during out of hours
• Ensuring dignity, privacy and independence is maintained and always respected when delivering care

Qualifications:

• QQI Level 5 Health Care Award or equivalent
• QQI Level 6 Health Care Award or equivalent
• Full Clean Driver’s license & access to own vehicle

Skills:

• Basic patient care: bathing, dressing, feeding
• Assisting with mobility and exercise
• Effective verbal and written communication & Active listening
• Following instructions and protocols
• Providing companionship and emotional support
• Familiarity with healthcare equipment and devices
• Time management and task prioritization
• Excellent PC skills including Microsoft Office
• Empathy and compassion
• Understanding and responding to emotional needs
• Effective teamwork within a healthcare team
• Supporting colleagues and positive team environment
• Adaptability to changing needs and environments
• Willingness to learn new skills and procedures
• Attention to detail in observing and reporting
• Physical stamina for demanding tasks
• Reliability, punctuality and Professional appearance and demeanour
• Ethical standards and confidentiality adherence
• Problem-solving and critical thinking

Experience:

• Extensive and reputable experience in a healthcare environment
• Annual salary €38,128.00
• Mileage paid at €0.44 per km or use of a company vehicle
• Refer-a-Friend Program – €150.00 per referral
• Career Progression Plan and guidance
• Ongoing training and professional development opportunities, including QQI Level courses & CPR Training
• Supportive work environment with a focus on employee well-being
• Opportunity to make a meaningful difference in the lives of customers

Hours of work

• 4 and 3 days per week
• 12-hour shifts, 84 hours Fortnightly
• You must be available 8 am- 8 pm, with a 1-hour break per day.

Equal Opportunity Employer Statement:

We are an Equal Opportunity Employer. Our company is committed to creating a diverse and inclusive environment where all employees feel valued and respected. We do not discriminate on the basis of gender, age, race, religion, disability, sexual orientation, marital status, family status, or membership of the Traveller community. We welcome applications from all qualified candidates and are dedicated to promoting equality and preventing discrimination in our workplace.

In line with the Employment Equality Acts 1998-2015, we ensure that our recruitment, selection, training, and promotion processes are based solely on the abilities and merits of the candidates and employees. We strive to provide a work environment free from harassment and discrimination, and we support equal opportunities in all aspects of employment.