Head of Managed Services

PRC Recruitment Ltd; Dublin; Hybrid; EUR 150,000 - 160,000; Full time

Job summary

PRC Recruitment Ltd in Ireland is seeking a senior commercial leader to own the managed services revenue, margin and pipeline for a major provider. The role emphasizes growth through new business, renewals and service expansion, with pricing and governance responsibilities across bids and tenders.

The candidate will lead executive conversations, workshops and tender responses, building senior relationships with enterprise and public sector clients and partners to drive a profitable, scalable

Qualifications

• Substantial experience in IT or telco managed services with revenue ownership.
• Experience leading managed services pre‑sales, tenders and large bids.
• Experience leading a customer-facing commercial team with P&L responsibility.
• Strong network among Irish enterprise or public sector buyers.
• IT services background preferred; telco background welcome with owned IT managed services.

Responsibilities

• Own the managed services revenue, margin and pipeline, and growth plan to deliver on planned transition.
• Win new business and grow existing accounts, including renewals and service expansion.
• Set pricing models, unit rates and margin guardrails, and make sure every bid is commercially sound and profitable.
• Lead qualification of major opportunities and decide where the company bids and where it does not.
• Be visible with customers and prospects. Lead executive conversations, workshops and technical discovery sessions.
• Lead and present on key RFP, ITT and tender responses, including the solution, SLAs, governance and transition plan.
• Build senior relationships across enterprise and public sector accounts and with key partners.

Skills

Commercial acumen

Leadership

Presentation skills

Client engagement

Negotiation

Job description

A leading Irish provider of business technology services: connectivity, cloud, cybersecurity, workplace and managed services, for large enterprise and public sector clients. The managed services business is well established, with a strong record of client retention and long-term contracts with some of Ireland's best-known organisations.

Salary backet 150,000 - 160,000EUR

Dublin / Hybrid

Key responsibilities

Commercial and growth

• Own the managed services revenue, margin and pipeline, and the growth plan to deliver on planned transition.
• Win new business and grow existing accounts, including renewals and service expansion.
• Set pricing models, unit rates and margin guardrails, and make sure every bid is commercially sound and profitable.
• Lead qualification of major opportunities and decide where the company bids and where it does not.
• Be visible with customers and prospects. Lead executive conversations, workshops and technical discovery sessions.
• Lead and present on key RFP, ITT and tender responses, including the solution, SLAs, governance and transition plan.
• Build senior relationships across enterprise and public sector accounts and with key partners.

Service design and solution leadership

Opportunity Qualification & Pre‑Sales Engagement

• Own Managed Service opportunity qualification ensuring opportunities are viable and aligned to the Managed Service strategy.
• Engage early with Account Managers and Sales Specialists to position Managed Service offerings appropriately in customer conversations.
• Lead the design of managed services across shared, dedicated, cloud, SOC and hybrid support models.
• Define scope, SLAs, operating models, escalation paths and service boundaries, with clear RACI and ownership.
• Work with Solution Design, Service Design, Commercial, Service Delivery and Operations to keep proposals accurate, achievable and profitable.
• Develop and evolve the managed services portfolio in line with market demand and the companies ICT strategy.
• Lead the creation of Managed Service designs, aligned to our Shared, Dedicated, Cloud, SOC or Hybrid support models.
• Work with Service Delivery and Operations on clean handover, transition and operational readiness.
• Get full value from the ServiceNow platform and the Centre of Excellence, including automation and proactive service.

Leadership

• Lead and develop the managed services team, and work across sales, pre-sales, commercial and delivery functions.
• Report on performance, pipeline and risk to the Managing Director and senior leadership.

Experience required

• Substantial experience in IT or telco managed services, with a record of growing a managed services business or service line and carrying a revenue number.
• Experience leading or shaping managed services pre‑sales, tenders and large bids.
• Experience leading a team in a customer‑facing commercial role. Senior leadership of a managed services P&L, or a clear path to one.
• A strong network among Irish enterprise or public sector buyers.
• An IT services background is preferred. A telco background is also welcome where the candidate has owned IT managed services, not connectivity alone.

Technical knowledge

• Strong understanding of managed service models: service desk, deskside, infrastructure, cloud, SOC, monitoring and reporting.
• Good knowledge of Microsoft cloud (Azure and Microsoft 365), networking (WAN and LAN), server infrastructure and modern workplace.
• Understanding of ITIL, service operations, governance, SLAs and KPIs.
• Ability to take customer requirements and turn them into scalable service models.
• Familiarity with ITSM and monitoring platforms and automation tooling, such as ServiceNow.
• Strong commercial judgement: margins, unit rates, resource models and service cost drivers.
• Excellent written and presentation skills for tenders, SoWs and executive proposals.
• Proven ability to run customer workshops and sell value, not only technology.

Personal attributes

• Commercially driven and comfortable in front of customers.
• Credible with technical teams and with senior customer executives.
• Able to influence across technical, commercial and operational teams.
• Hands‑on and ready to build, with the pace and ambition to scale a business.

Success measures

• Managed services revenue and margin growth against plan.
• Win rate on managed services opportunities and tenders.
• Pipeline strength and customer retention and expansion.
• Accuracy of designs and margin retained on submitted commercial models.
• Smooth transition into delivery with no critical gaps.

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

PRC and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. PRC Recruitment and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information PRC Recruitment and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at PRC.