Head of Fraud, PI

trading212; Ireland; On-site; EUR 140,000 - 200,000; Full time

Benefits offered by this job

Generous remuneration package

Ambitious and fast-growing fintech

Job summary

Trading 212 is seeking a Head of Fraud to design and lead the Fraud Risk Management Framework for its new Irish Payment Institution. You will own end-to-end fraud operations and report to Board-level governance, while building and mentoring the fraud team.

The ideal candidate brings 5+ years in senior operational risk and/or financial crime within Irish/European regulated financial services, with experience handling retail clients and a strong grasp of EU/Irish directives.

Qualifications

• Professional certifications such as CFE, CFCS or equivalent are an advantage.
• Degree level in Finance, Business, Technology or related field; 5+ years in senior operational risk and/or financial crime within Irish regulated financial services.
• Experience with retail clients and/or consumers is required.
• Deep knowledge of European and Irish legislation relating to Payment Service and Electronic Money Directives.
• Strong FRM experience with policies, controls, QA, and product launches.
• High standards of conduct and ethics; right-first-time attitude; ability to work independently or in a team.
• Strong written and verbal communication skills.

Responsibilities

• Develop, implement, and maintain FRM Framework across products and services.
• Manage day-to-day FRN operations: customer escalations, alerts, chargebacks, investigations, reporting.
• Produce dashboards and Board-level reports.
• Lead the fraud team and foster a culture of risk management excellence.
• Provide expert guidance for new products, embedding compliance, risk, product and tech processes.
• Promote an organisation-wide culture of compliance and best practices.

Skills

Fraud risk management

Communication

Leadership

Regulatory knowledge

Stakeholder management

Education

Degree in Finance/Business/Technology

CFE/CFCS or equivalent

Job description

Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we've built in just a few years.

The role

The Head of Fraud will lead the design and implementation of the Company's Fraud Risk Management Framework for its new Irish Payment Institution, building the function from the ground up. This role owns day-to-day fraud operations end-to-end - from customer escalations and payment-related investigations to Board-level reporting - while leading and developing the fraud team and acting as a trusted advisor across the business. Ideal for an experienced fraud leader with a strong background in Irish/European regulated financial services who wants to shape a function from its earliest stages.

What you'll do

• Develop, implement, and maintain the Company's Fraud Risk Management ("FRM") Framework, ensuring mitigation of fraud is captured within the Company's delivery of products and services.
• Manage day-to-day FRN operations, including customer escalations; card program-based alerts; payment escalations or chargebacks; investigations; and reporting.
• Produce dashboards and detailed reports for the Board and governance committees.
• Lead the fraud team, managing managers, and fostering a culture of operational risk management excellence.
• As a trusted advisor, providing expert guidance for new products and initiatives, working closely with compliance, risk, product and tech teams to embed appropriate structures, automation, and processes within the design.
• Engender a strong organisation-wide culture of compliance and best practices.

What you need to have

• Professional certifications such as CFE, CFCS and/or equivalent are an advantage.
• Educated to a degree level in Finance, Business, Technology or a related field is desired. 5+ years of senior operational risk - and/or financial crime - related experience within. Irish regulated financial services (Payments) would be highly desirable.
• Experience with retail clients and/or consumers is a requirement.
• In-depth knowledge of European and Irish legislation, regulations and guidance relating to European Payment Service and Electronic Money Directives.
• Deep knowledge and demonstrable experience in developing and implementing FRM Frameworks, including policies, procedures, controls, Quality Control, and product launches.
• High standards of conduct and ethics.
• A "right first time" attitude and excellent attention to detail.
• Capable of working independently or as part of a team.
• Strong communication skills, both written and verbal.

What we offer:

• Challenges that will help you grow and realize your potential fast.
• Opportunity to make a significant impact - you will build innovative services used by millions of investors to build wealth.
• Work with smart, spirited, helpful, high-performing colleagues with a common goal.
• An environment where nothing is set in stone.
• Appreciation for your talent and ideas.
• Generous remuneration package
• Bring your ambition to Europe's fastest-growing mobile broker!