Head of Digital

TN Ireland; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Head of Digital to lead their digital transformation efforts. In this pivotal role, you will define and implement a comprehensive digital strategy aimed at enhancing customer experience and driving innovation. You will work closely with various teams to foster a culture of digital excellence, ensuring that customer needs are met through cutting-edge solutions. This dynamic position offers the opportunity to shape the future of digital services within a leading insurance brand in Ireland. If you are passionate about digital leadership and ready to make a significant impact, this is the role for you.

Qualifications

• 9+ years of experience in leading digital teams and delivering strategic change.
• Strong background in digital strategy and customer experience.

Responsibilities

• Define and implement the digital strategy for 123.ie.
• Lead digital innovation and cultural adoption across the business.
• Manage relationships with stakeholders and third-party agencies.

Skills

Digital Transformation

Leadership

Customer Experience

Agile Methodologies

Data Analysis

Education

Qualification in Business

Qualification in Technology

Qualification in Marketing

Job description

Social network you want to login/join with:

Join RSA & 123.ieand make a difference every day.

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance and 123.ie is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Culture and Community

RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don’t lie… in our annual engagement survey

87% of our people celebrate the diversity in their teams and the wider company

90% of our people feel safe to speak up and share if they’ve made a mistake

91% of our people feel valued and respected by leadership

89% of our people are benefiting and thriving through our hybrid working model

Head of Digital

We are looking for the right person to lead the digital team in RSA/123.ie. Digital is core to our business, and this is an exciting role that will drive the digital transformation of one of the leading insurance brands in Ireland.

As the Head of Digital, you will be responsible for defining and implementing our digital strategy and you will be accountable for developing a best-in-class digital customer experience.

Reporting to the MD of 123.ie, you will be part of a senior leadership team, working with stakeholders across the wider RSA organisation to deliver real business change. You be passionate about delivering amazing customer experience based on data insight and also an excellent communicator and people leader. You will have extensive experience in digital transformation and a proven track record in delivering strategic change programmes.

Key Responsibilities:

• Providing strategic business leadership - definition and implementation of our digital strategy for 123.ie
• Leading Digital Innovation and cultural adoption by working with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models.
• Ownership of the digital programme of work, liaising with key stakeholders to define, evaluate, prioritise and deliver the digital portfolio
• Building strong relationships across the organisation including Technology, Data and Analytics, Underwriting, Finance, Regulatory, Compliance and Operations.
• Leading in Agile ways of working, delivering against business priorities and constantly seeking efficiencies. Be an advocate for digital, influencing the organisation in the area of digital transformation and business change.
• Leading a Digital Team in the areas of UX, journey design, analytics, product ownership and co-ordinating cross-functional teams to deliver digital products and services
• Leading resource planning, management, reporting and coordination of digital initiatives to deliver change in line with availability and business requirements
• Working with the IT, Operations, Marketing and Sales teams to coordinate requests for estimation and resourcing for projects which are linked to or impact the digital strategy.
• Leading and managing the annual digital team's budget and delivery roadmap with the ability to articulate and quantify the strategic value of the portfolio
• Leading and managing relationships with 3rd Party partner agencies ensuring 123.ie are delivering best in class Digital CX design.
• Working with the IT and data analyst teams to regularly monitor and review site performance against agreed KPI’s.
• Engaging with and reporting to key stakeholders, including the Executive Team in RSA and 123.ie on Digital strategy implementation to harness their support in its delivery
• Developing digital talent by working closely with HR to attract and retain top talent, and to build digital capabilities across the company
• Build relationships and leverage capabilities and learnings across the Intact/RSA Group.

Requirements:

• Qualification in business, technology, marketing, or any related field
• Extensive experience (9yrs+) in leading digital teams and/or delivering large strategic change programmed
• This role is based in Dublin however there will be a requirement to travel between the offices across the RSA Ireland business and some travel to the wider RSA Group offices

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.