Head of Customer Service

TN Ireland; Leinster; On-site; EUR 50,000 - 90,000; Full time

Job summary

Join a global leader in the aviation industry and take on a pivotal role in shaping the future of air travel. This position offers a unique opportunity to lead a dedicated team in a dynamic environment, focusing on customer management and operational excellence. With a strong emphasis on negotiation and leadership skills, you will be responsible for optimizing performance and ensuring the highest standards of service. If you're ready to make a significant impact in a fast-paced industry, this role is perfect for you. Embrace the challenge and be part of an innovative organization committed to excellence.

Qualifications

• 3-5 years of professional experience in a relevant field.
• Strong leadership and negotiation skills essential for success.

Responsibilities

• Lead the CSM team in an international environment.
• Ensure cross-site customer management for Mobile Engine Services events.
• Optimize performance parameters and commercial results.

Skills

Negotiation Skills

Leadership Skills

Analytical Skills

Customer Orientation

Organisational Skills

Conflict Resolution

Education

Degree in Engineering

Degree in Business Administration

Job description

Social network you want to login/join with:

Your new company is an aviation group with operations worldwide. It plays a leading role in its European home market.

Your new role

Your new role is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel.

Your new company

Your new company is an aviation group with operations worldwide. It plays a leading role in its European home market.

Your responsibilities

• Lead the CSM team professionally and disciplinarily in an international environment.
• Be responsible for and ensure cross-site customer management for Mobile Engine Services events, including account management for individual customers.
• Optimise and ensure performance parameters (costs, quality, and turnaround times) and commercial results of the Mobile Engine Services engine events.
• Check cost calculation for engine repair events as part of the quotation and recalculation.
• Be responsible for workload steering of the DUB Repair Station through product request selection and prioritisation / coordination between Product Sales, customers, and other MES Repair Stations.
• Optimise interfaces with regional service providers.

What you'll need to succeed

• Degree in engineering or business administration.
• 3–5 years of professional experience.
• Very good knowledge of economics and business administration.
• Excellent negotiation skills, assertiveness, and high persuasiveness.
• High level of service readiness and customer orientation.
• Ability to handle conflicts effectively.
• Strong leadership, guidance, and motivation skills for employees.
• Excellent organisational skills.
• Strong analytical and conceptual skills.
• High flexibility and resilience.
• Quick understanding, objective judgment, and sound decision-making skills.
• Strong sense of responsibility.
• Proactive initiative.