Gym Member Support Specialist

Blck Gym; Dublin; Hybrid; EUR 26,000 - 34,000; Full time

Job summary

BLCK Gym is seeking a friendly and organized Customer Service Assistant to support our community both online and in-person at our Skerries location. You will be the first point of contact for member inquiries, handling emails, messages, and membership questions with empathy and efficiency.

We value reliability, attention to detail, and a positive attitude. If you enjoy helping people feel heard and supported, you’ll fit right in with our team.

Qualifications

• Experience in a customer service or customer-facing role.
• Strong written and verbal communication skills.
• Confidence using ticketing systems (e.g., Zendesk) or willingness to learn.
• Calm, professional, and empathetic communication style.
• Strong organisation and attention to detail.
• Ability to manage multiple conversations simultaneously.
• Reliability, punctuality, and a consistent work ethic.
• A positive attitude and a genuine desire to help members.

Responsibilities

• Responding to member enquiries through email, DMs, and ticketing systems.
• Supporting members with account updates, membership changes, cancellations, and general questions.
• Resolving issues professionally and escalating only when necessary.
• Managing and organising incoming support tickets to ensure timely follow-up.
• Keeping accurate notes and updates across member accounts and conversations.
• Communicating clearly between members and BLCK staff to keep issues moving.
• Assisting with daily customer-experience tasks and member support operations.
• Maintaining a calm, friendly, and solutions-focused approach in all interactions.
• Helping ensure every member has a positive, smooth experience with BLCK Gym.

Skills

Customer service

Communication

Multitasking

Organization

Tools

Zendesk

Job description

BLCK Gym is seeking a friendly and organized Customer Service Assistant to support our community both online and in-person at our Skerries location. You will be the first point of contact for member inquiries, handling emails, messages, and membership questions with empathy and efficiency.

We value reliability, attention to detail, and a positive attitude. If you enjoy helping people feel heard and supported, you’ll fit right in with our team.