Guest Services Shift Lead | Elevate Guest Experience

Center Parcs; Leinster; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Free day passes

Discounts on breaks

Bonus scheme

Supportive team

Career development

Job summary

Center Parcs Longford Forest is seeking a Guest Services Shift Manager to oversee daily guest services operations and arrivals. The role requires coaching the team, resolving guest issues promptly and ensuring compliance with company policies to deliver consistent, high-quality service.

The position offers a competitive hourly rate of €19.96 and a guaranteed minimum of 150 hours over a 4-week period, with opportunities for additional hours based on business needs. Sunday premium payments apply.

Qualifications

• Proven ability to resolve escalated guest complaints.
• Strong customer service, communication and negotiation skills.
• Excellent organisational skills and computer literacy.

Responsibilities

• Oversee Guest Services operations and arrivals to ensure smooth daily processes.
• Resolve guest issues promptly while leading, coaching and supporting the team.
• Maintain compliance with company policies and deliver consistent high-quality service.

Skills

Customer service

Communication

Negotiation

Job description

Center Parcs Longford Forest is seeking a Guest Services Shift Manager to oversee daily guest services operations and arrivals. The role requires coaching the team, resolving guest issues promptly and ensuring compliance with company policies to deliver consistent, high-quality service.

The position offers a competitive hourly rate of €19.96 and a guaranteed minimum of 150 hours over a 4-week period, with opportunities for additional hours based on business needs. Sunday premium payments apply.