Guest Services Assistant

Trump Organization; Ireland; On-site; EUR 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry seeks a Junior Clubhouse Supervisor to ensure a safe, fun environment for children. This role requires strong organizational and communication skills, along with a positive attitude towards teamwork. The position offers a dynamic work environment at a premier golf resort in Ireland.

Benefits

On-duty meals and snacks

Discounts on Spa, Hotel, and Golf course

Free parking

Sick benefit scheme

Opportunities for development

Qualifications

• Garda clearance required for all Junior Clubhouse staff.
• Child protection training preferred but can be provided.

Responsibilities

• Supervise children in the Junior Clubhouse ensuring safety and health.
• Maintain logs for check-in/check-out of children.
• Prepare the Junior Clubhouse according to care plans.

Skills

Positive attitude

Organizational skills

Communication skills

Ability to remain calm under pressure

Team player

Job description

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Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food, and access to the best activities, culture, heritage, and one of the most picturesque settings Ireland has to offer for conferences, meetings, incentives, and special events.

Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever-present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Certified as a GREAT PLACE TO WORK, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world-class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Job Title: Junior Clubhouse Supervisor

Department: Rooms Division

Responsible To: Guest Relations Manager / Rooms Division Manager

Main Purpose of Job: Ensures a safe, fun, and interactive environment for children using the Junior Clubhouse, with supervisory authority over the Junior Clubhouse Attendants.

Liaises with: Front Desk, Concierge, Attaché, Food and Beverage, Communications

MAIN DUTIES

1. Arrive to work on time, appropriately groomed, and in the correct uniform.
2. Maintain a log of children being checked in and out of the Junior Clubhouse.
3. Prepare the Junior Clubhouse according to weekly care plans.
4. Follow the Daily Schedule.
5. Ensure all staff are trained on the Code of Behaviour and signed copies are forwarded to HR.
6. Ensure the First Aid kit is fully stocked.
7. Check all equipment regularly and remove any defective items.
8. Ensure all forms containing personal data are transferred to the Department Manager's office for GDPR purposes and safekeeping.
9. Conduct daily examinations of outdoor areas in line with Health and Safety requirements.
10. Assist the Department Manager with staff scheduling—created by Thursday each week for the following week based on business needs.
11. Address staff concerns with the Department Manager.
12. Develop and implement appropriate activities for children.
13. Supervise children at all times for safety and health concerns.
14. Arrange and maintain the classroom environment.
15. Maintain required materials and equipment in the Club. Notify the Manager of items that need repair or replacement.
16. Participate in associate meetings as required.
17. Engage in professional development opportunities and share knowledge gained.
18. Serve as a role model for staff and children.
19. Work as a team to establish goals.
20. Notify security and complete incident reports for any accidents or injuries involving children, providing a signed copy to the Manager.
21. Inform the Department Manager of operational changes or challenges.
22. Keep count of children in the Junior Clubhouse.
23. Maintain order among children.
24. Assist children with restroom needs.
25. Supervise snacks and refreshments, maintaining food stations per Health Department Codes.
26. Ensure toys and games are clean and sanitary.
27. Maintain spotless and sanitized toilets.
28. Ensure children are supervised until signed out by a parent or guardian.
29. Open and close the Junior Clubhouse on time, following procedures.
30. Work varying schedules, including day, evening, or weekend shifts, as required by the business.

OTHER DUTIES

The above is not exhaustive; you may be asked to perform other duties as directed by management. Flexibility is required to undertake additional work outside normal duties.

QUALIFYING CRITERIA

• Completed Tusla child protection course is an advantage; training will be provided if not already completed.
• All Junior Clubhouse staff are subject to Garda clearance.
• Previous customer service and childminding experience is an advantage.
• Positive, friendly, cheerful, and courteous attitude.
• Good organizational skills.
• Reliable and adaptable team player.
• Excellent communication skills.
• Ability to work flexible hours.
• Ability to remain calm under pressure.

BENEFITS

• On-duty meals, snacks, and beverages in a stocked canteen.
• Discounts in Spa, Hotel, and Golf course.
• Discounted rates for staff, friends, and family at other properties in the US and UK.
• Free parking.
• Regular staff appreciation initiatives.
• Opportunities for development and education.
• Sick benefit scheme.
• Personal locker if needed.
• Opportunity to learn and play golf, with guest invitation discounts.
• Use of fitness center out of season.