Guest Services Assistant

Center Parcs UK & Ireland; Ballymahon; On-site; EUR 40,000 - 60,000; Part time

Job summary

A leading leisure resort company is seeking a Guest Services Assistant to enhance guest experiences. Your role involves assisting with check-ins, managing guest queries, and resolving complaints. Excellent communication skills and a friendly manner are essential. The position offers flexibility in working hours and several benefits including a bonus scheme and career development opportunities.

Benefits

Colleague Bonus Scheme

Pension Scheme with Life Assurance

Discounted Center Parcs breaks

20% discount in our restaurant and retail outlets

Excellent opportunities for career development

Qualifications

• Excellent communication skills required for guest interactions.
• Good computer literacy to handle booking systems.
• Warm and friendly demeanor essential for guest service.

Responsibilities

• Assist guests with queries and resolve problems.
• Handle guest complaints and escalate issues when necessary.
• Check guests in and assist with bookings.

Skills

Excellent verbal and written communication skills

Good level of computer literacy

Friendly and genuine towards guests and colleagues

Teamwork capability

Job description

Overview

Be the difference between guests experiencing a good break and a great break at Center Parcs. The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment they drive into Center Parcs, until the moment they leave.

GUEST SERVICES ASSISTANT | €14.42 per hour

Responsibilities

• Provide guests with advice, answer queries and resolve problems as the main point of contact for guest enquiries.
• Handle guest complaints and escalate issues where necessary.
• Check guests in at the Arrivals Lodge.
• Assist with the Maintenance Helpdesk and booking activities on the leisure booking system.
• Report faults to the Technical Services and Housekeeping departments.
• Deliver excellent verbal and written communication with guests both over the telephone and face-to-face.

Hours of Work

You will be contracted to work 60 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Your working hours will typically be Monday to Friday. However, flexibility will be required. As our village is open 365 days of the year, your working hours will include public/bank holidays and during Christmas and/or New Year on a rota basis with a premium rate of pay for hours worked on a Sunday.

About You

Essential requirements:

• Excellent verbal and written communication skills
• A good level of computer literacy
• Friendly, genuine and warm towards guests and colleagues
• Works well with others in a team

Desirable requirements:

• Previous experience working in a similar role or environment

Benefits

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 6th October 2025

Interviews to be held: Ongoing

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone's welcome. We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. Please let us know if you require any support or reasonable adjustments during the application or interview process.